Understand Warranties with Shaw's Star Selling SystemShaw's Star Selling System makes our warranties easy to understand and, even more importantly, easy to compare. Shaw's Star Selling System is a labeling approach that assigns specific criteria for each of three carpet categories: 3-Star, 4-Star, and 5-Star. The system works across all of Shaw's residential carpet brands. Although there are a few exceptions within categories, the packages of features and benefits for each of the star ratings are outlined below: 3-StarResidential products in this carpet category may carry one or more of the following warranties:
- Shaw Limited 5-Year Quality Assurance Warranty (warranty against manufacturing defects).
- Limited 5-year generic stain warranty (Stain Safety or other).
- Limited 5-Year TEXTUREGARD texture retention warranty, if the product meets stringent performance requirements and rating guidelines.
4-StarResidential carpet products in this category may carry one or more of the following warranties:
- Shaw Limited 7-Year Quality Assurance Warranty.
- Limited 7-year stain and soil warranty (either Shaw's R2X Stain and Soil Repellent, Stainmaster, or Scotchgard Soil and Stain Release).
- Limited 7-year texture retention warranty, if the product meets stringent performance requirements and rating guidelines.
5-StarResidential carpet products in this category may carry one or more of the following warranties:
- Shaw Limited 10-Year Quality Assurance Warranty.
- Limited 10-year stain and soil warranty (either Shaw's R2X Stain and Soil Repellent, Stainmaster, or ScotchgardSoil and Stain Release).
- Limited 10-year texture retention warranty, if the carpet product meets stringent performance requirements and rating guidelines 30-Day Customer Satisfaction Guarantee 5-Star products are also backed with SoftBacPlatinum which carries a ten-year no-wrinkle/no re-stretch guarantee.
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