BFC FLOORING DESIGN CENTRE
BFC Flooring and Builders' Floor Centre serving Edmonton and area since 1979.
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Builders Floor Centre
4132 99 St NW, Edmonton, AB T6E 3N5
780-437-5750
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Tessa F.
6 months ago
5.0
Jarek J.
9 months ago
5.0
Soupermum
10 months ago
We could not be any happier with the entire BFC experience. Hailey, Brenden, and their entire team of installers went over and above any of our expectations. We are thrilled with the results! Our new flooring is absolutely gorgeous!
5.0
Monica S.
10 months ago
Shout to to BFC and my installer Anthony! He sets the bar high and stands behind his work!
5.0
Chabi H.
10 months ago
5.0
Riley M.
11 months ago
Quality product at a great price with awesome service
5.0
Tia M.
12 months ago
Nicole has been such an amazing help in choosing flooring to tile for multiple projects. Pricing is spot on. Customer service aaa
5.0
Brendan B.
12 months ago
Lots of options for tile, twice now they have found what we wanted at a better than expected price. Will be my first stop for the next project.
5.0
Glen S.
last year
We had our kitchen backsplash replaced by BFC and had an excellent experience. Nicole from their retail team and their installation expert Tyson came up with a quote and installation timeline that aligned with our budget and the other pieces of our renovation install. We were incredibly happy with the finished Herringbone backsplash pattern
5.0
Bob P.
last year
What a wonderful experience dealing with BFC Flooring and Design Centre. We are located over 1300 kms away and when we contacted BFC, Hailey Guenette their Design Estimator promptly responded to our request. Hailey has been exceptional in guiding us and we are thrilled with the Seaside Nature Bering Wood Luxury Vinyl Plank flooring. We were very impressed with the warehouse crew when we drove to Edmonton to pick up and load our order. The staff are exceptional. Thank you. BFC Flooring are a place to visit and they have all your flooring needs at great prices - half of what we would pay locally.
5.0
Violet :.
last year
Very Welcoming, lots of selection! Willcome back!! Nicole was just phenomenal!
3.0
Joyce A.
last year
Didn't find the receptionist all that helpful or pleasant
Anonymous
last year
Hi Joyce,Thank you for taking the time to provide your feedback. I would love to chat further regarding your experience to gain some insight so we can provide better …Hi Joyce,Thank you for taking the time to provide your feedback. I would love to chat further regarding your experience to gain some insight so we can provide better service in the future. Please give me a shout, or send me an email at rtonowski@bfcflooring.com Thank you,RebeccaMore
5.0
Lynsey L.
last year
BFC has done an incredible job installing vinyl flooring, carpet, and shower tile in our home. Rebecca and the showroom team were very helpful in helping us choose what products to go with, as well and patter for installation for the tile. Everyone we were in contact with in person, email and on the phone was very professional and easy to communicate with.
1.0
Taryn H.
last year
We had a terrible experience with BFC. Can’t speak for product or installation, because we never got that far.Back in September 2022 we came into the store and dealt with an associate. We chose our flooring and shower tile and she gave us a rough quote that would be solidified once measurements were taken on site.We were ready to order tile in January/February 2023 and reached out again. The previous associate no longer worked at BFC, so our file was passed onto Nicole. Nicole started out well. We organized someone to come out and do the measurements on site. A week or so later, I reached out as I hadn’t heard anything and I was hoping for some samples so that we could choose cabinet and paint colours. I went into the store to pick up samples and they didn’t have 2/5 of our samples. I was assured they would be ordered. A week later, I still had not heard anything despite reaching out to the store room, leaving a message for Nicole and sending her an email. She then emailed and told us there was a problem with shower that would require an installer to come out to site. This was the first I had heard about it and the on-site measure was 2 weeks prior. On February 28, Nicole reached out saying she would organize an installer to come out and would let us know a date and time. Fast forward to today (a month later), I have never heard back from Nicole. No email, no phone call. Very poor customer service.
Anonymous
last year
Hi Taryn,I apologize that the situation ended up with no work being completed for your renovation. Due to the construction of the walls in the shower, BFC Flooring and …Hi Taryn,I apologize that the situation ended up with no work being completed for your renovation. Due to the construction of the walls in the shower, BFC Flooring and our installers did not feel the construction of the walls was in an appropriate condition to have a sound installation, which was conveyed to you. If you would like to discuss this further, please feel free to reach out to me directly at rtonowski@bfcflooring.comMore
5.0
Laurie J.
last year
From start to finish are experience was great! The tile and flooring options exceeded our expectations and the BFC team was wonderful to work with thru the entire process. The installers did an excellent job despite a complicated backsplash design and we couldn’t be happier with the end results in our home. Thank you for making our home a beautiful one!
5.0
Tyler H.
last year
5.0
Minna D.
last year
BFC was recommended by friends and I am so glad I chose to go with this company. Exemplary service from start to finish with the sales team. The gentleman contractors who installed were beyond kind and professional. Left the place immaculate.
Anonymous
last year
Thank you so much Minna for choosing BFC Flooring for your renovation. We are so thrilled you had a great experience.
5.0
Andre T.
last year
5.0
Bev K.
last year
We had an amazing experience with BFC recently as we redid bathrooms. One a huge undertaking and the other changed to a powder room. Thanks to their team and Rebecca our Interior Designer for coming up with a great layout and making this all happen. She has great ideas!!❤️
Anonymous
last year
Thank you, Bev, for your kind words and for choosing BFC Flooring!
5.0
Jamie Y.
last year
Friendly, knowledgeable staff with great prices. Will definitely come back
Anonymous
last year
Thank you for taking the time to write a review. We look forward to working with you again!
5.0
Richard R.
last year
Chantelle Robinson is one of my favourite sales associates. She makes all my clients feel at home and comfortable while they make their selections. She has always gone above and beyond to make sure my clients and I are well taken care of. I highly recommend dealing with her for all your flooring needs.
5.0
TheBonusRoom
2 years ago
On a personal level I love the variety of product BFC has, the friendliness of their staff and the the desire of the marketing team to educate current and potential customers through their Instagram page! On a business level I have had the pleasure to work with their management team and have seen first hand how much they care and appreciate their customers, suppliers and in house staff! Makes me feel good to shop local!
5.0
dhruv p.
2 years ago
5.0
Holly P.
2 years ago
Countertop Expressions recommended BFC before our cabinets are done and we're so glad we went there. Friendly and helpful and sooo much to choose from! After taking a bunch of samples home we we decided on a beautiful luxury vinyl plank. The guys worked hard to have it installed within the day, and after a month we're not disappointed. Stands up to the animals and the kids and it's so easy to clean, I actually enjoy walking barefoot on it! They really did an Ace job on the stairwell as well!Lauren, David, John, Bob Tyler and whomever I've missed thank you so much for your advice and hard work!Service: Installation
Anonymous
2 years ago
Hi Holly!I had a client love your photos you posted on your review!Would you mind emailing me so I can ask you a few questions regarding it?info@bfcflooring.comThanks!
5.0
Sarah
3 years ago
Good customer service is nearly impossible to find these days. I cannot even begin to express the amazing the customer service I received. Right from my very first phone call (before I had even committed to purchasing anything), I was treated like the very most important customer. And I was just calling to ask a question. Because of how well we were treated by Brendan, we chose to purchase our material through BFC, even if it meant spending a bit more. Which it didn't, their prices were better then other places with the same product. I am sure all of their staff are amazing, but if your looking for a great person to work with for you flooring job, I highly recommend seeing Brendan. His customer service alone is the reason we chose BFC, and could not be happier with our choice. He was very honest and upfront with us, was super conscious of our timelines, and made us feel very well cared for throughout the entire process. Thank you!
5.0
Lindsay H.
3 years ago
I bought the flooring for my new home from Lauren at BFC. The experience was nothing but a smooth and easy. I would 100% recommend using BFC and Lauren for all your flooring needs!!Service: Engineered wood
5.0
David G.
3 years ago
I was having the carpeting in my place re-done, and Lauren Hunt came to take measurements and offer options. She ended up picking a carpet that was more inexpensive than the one I initially picked out, assuring me it would do what I wanted for less money, and she was correct. The installation guys were friendly and efficient. Two floors done in two days with minimal fuss at less than I initially imagined spending on the project. Definitely recommend.Service: Installation
5.0
Adnan H.
3 years ago
We recently had carpet installed in our basement and BFC made the process super easy. Rebecca took care of the measurements, design consulting and ordering. She was awesome! We purchased the Shaw line of carpet, and it is a phenomenal product. No regrets.Service: Installation
5.0
Luis C.
3 years ago
5.0
Jennifer W.
3 years ago
Lauren was awesome at helping my pick colors and samples as well as at helping explain the difference between the products. Estimator Scott was able to provide me with a quote within a couple of days. Front desk / receptionist Shelley was a pleasure to deal with and made sure I was taken care of. The installation team were very professional and quick. Everything turned out much better that I had hoped.So glad I did this - what a difference it makes!Services: Engineered wood, Installation
5.0
Houssein H.
3 years ago
❤️
5.0
Deanna D.
3 years ago
If you need any type of flooring you need to visit Lauren Hunt at BFC flooring. Extremely knowledgeable, professional and made the process fun and less stressful. She worked on many different quotes as we kept going back and forth multiple times! Appreciate all the support and professionalism she provided throughout! Wonderful lady and truly knowledgable she answered all our questions and accurately explained the pros and cons of each flooring type! She also has a design background which really helps!!
5.0
JoAnn
3 years ago
Wonderful thoughtful service.
5.0
Joyce T.
3 years ago
Thank You to Lauren Hunt for helping us pick the right flooring at the right price. Lauren came over and helped us color and product match, and gave us suggestions and ideas to update our older home. I found Lauren to be professional, artistic, creative and just a pleasure to deal with.Anthony, our installer did excellent work installing our plank tile flooring and carpet tiles. Anthony was organized, very respectful and did quality work.We are very happy with the finished appearance and quality of the product and workmanship. BFC Flooring will be our first choice for out future needs, We definitely recommend BFC Flooring.Service: Installation
5.0
A. A.
3 years ago
We used BFC to supply and install new carpet throughout our house as well as for custom made area rugs. Both service and products were excellent. We highly recommend using BFC.
5.0
YEG.SELLS E.
3 years ago
5.0
Ada S.
3 years ago
This is our second buying experience with BFC. We had the pleasure of working with Chantelle. We found her very professional and helpful. She made us feel valued as a customer. Definitely recommend BFC and will shop there again if the need arises.
5.0
Sharon M.
3 years ago
We got quotes from a few different flooring companies, and found BFC to be the best, mostly because of the service we got from Lauren. She was knowledgeable and prompt to respond to our questions. She helped us to choose carpet and vinyl plank for our home, and the installers did a good job.Service: Installation
5.0
Kevin P.
3 years ago
We decided to stop at BFC as we were out carpet shopping. Lauren was super helpful and confidently steered us in the right direction. There was no pressure to purchase and we had time to research and ask more questions. When we were ready Lauren came to measure and our carpet was ordered. The carpet came when we expected and installation was scheduled shortly after. The entire process was seamless and we are really happy with the result.
5.0
Kelly F.
3 years ago
We had gone to a few different flooring stores to receive quotes and advice on new carpet for our house, as we didn't have any experience buying new carpet. Most places showed us 1 or 2 options, and seemed very expensive. When we went to BFC we met Lauren, and she was very helpful showing us many options to choose from and giving advice. We ended up settling on a carpet that seemed to be quite a higher quality than what we were shown elsewhere, and the prices came in significantly cheaper than what we had previously been quoted. Turn around for installation was fairly quick, and the people who came to install did a good job and were quick and professional. I would recommend BFC to others for sure.Service: Installation
5.0
Gavin C.
3 years ago
Huge selection at reasonable pricing. Staff there are friendly and helpful
4.0
Stephen D.
3 years ago
Great service & product
5.0
Mia B.
4 years ago
I am so glad we went with BFC flooring! Lauren was so helpful and easy to work with. And the installers were so incredible - kind people and incredible craftsmen. The variety and pricing were amazing at BFC. I have already recommended them to family and I'll continue to recommend them!Service: Engineered wood
5.0
Wei G.
4 years ago
5.0
Candace J.
4 years ago
After researching and receiving many quotes by other companies, I was pleasantly surprised with not only the professionalism, but the extremely low prices. Lauren was very timely with her responses, gave great advise, and respected my budget.I was willing to cut corners in order to replace the carpet at the lowest cost possible even if it meant leaving out the underlay, however I ended up with beautiful plush carpet and underlay with installation without breaking the bank!I’ll be back for more services!!Thanks a lot BCF Flooring and Lauren!Service: Installation
5.0
David Z.
4 years ago
Good and Well maintained product layout/display. Right level of support from sales person.
5.0
Lorraine Z.
4 years ago
We went to BFC Flooring & Design Centre for vinyl plank flooring for a small project. We found exactly what we were looking for at a terrific price. Lauren Hunt was really great to work with. She was professional and very helpful. I’d recommend BFC and Lauren to my friends for all their flooring needs.
5.0
Candi E.
4 years ago
We had carpet replaced with engineered hardwood on our main floor. I went to BFC Flooring as they did a good job installing cork in my basement studio years ago. I looked at a few other stores and BFC also had the best selection of product. This time I was pleased to meet Lauren Hunt, who was very personable and knowledgeable of the product lines. She was excellent to work with, very responsive and helpful. She came to the house and took accurate measurements, she made a point to call personally to discuss options when delivery was delayed out of their control (as opposed to emailing or texting). Her and the installers were excellent and also efficiently mitigated an unforeseen issue with the subfloor and kept the project right on track. The installers were experienced, friendly and delivered a professional, quality installation. I LOVE my new hardwood and will definitely call Lauren when we do the rest of the house!Services: Engineered wood, Installation, Maple wood
5.0
Thomas W.
4 years ago
From the initial in home consultation to the installation, Lauren Hunt at BFC was there every step of the way. Her expertise and knowledge were invaluable in helping us choose the best carpet for our condo. Everything went flawlessly and we couldn't be happier. Thank you Lauren!Service: Installation
5.0
Kessie S.
4 years ago
Lauren Hunt was recommended to me by my busines partner. He said she is the flooring person to go to and it's SO true. She helped me make a decision for the best flooring and BFC delivered on time and finished the job a day early. The installers did a good job, they worked very quickly and then they were gone and my floors were beautiful.Service: Installation
5.0
Drren V.
4 years ago
after choosing a product and color from a different store, we were told about BFC. We decided to go and see if they had anything else to offer.Not only did they have more product then any other store but the customer service that we got from Lauren was excellent. Her enthusiasm for her job showed and she made sure that we were happy when we left.I wold definitely recommend BFC and ask for Lauren
5.0
Brian J.
4 years ago
I've used BFC for years and have always found their service to be excellent. Lauren Hunt was very helpful with my latest install and I couldn't be happier. I will continue to use BFC for all our flooring requirementsService: Installation
5.0
Neville W.
4 years ago
As a renovation contractor I am regularly contacted by many different tradespeople and suppliers, but many of them just want to sell to me, not get to know my business. I have had the pleasure of getting to know Lauren Hunt at BFC and recommended my clients visit her showroom to look at flooring for their home renovations. She completely understands how the renovation process works and is committed to building a solid relationship with her customers. Lauren recently showed some of my clients products that fit in to their budget, fit their style, and once I placed the order, she kept in touch until all the different components had arrived. I will definitely continue to recommend Lauren and BFC to my clients!
5.0
Adrian K.
4 years ago
Lauren was a pleasure to deal with. Very flexible to work with given our requests. Also was very conscious of minimizing cost for us!Really a pleasure!
5.0
Kim J.
4 years ago
I cannot say enough about the knowledge, selection & professional service! As an Interior Designer and business owner - my Suppliers are a direct reflection of my ability to provide the best possible service. I have the utmost confidence in BFC products and installation for my Clients and personal projects. Thank you BFC!
5.0
Michał W.
4 years ago
5.0
Mathieu O.
4 years ago
Lauren Hunt was very quick and flexible for the appointment to choose the flooring. She came for measurements and discussed what color would fit best. At the store, she took time to help me find the color that would match best.
5.0
Andrew M.
4 years ago
Lauren Hunt @ BFC Flooring came highly recommended from a friend of ours. My wife and I are thrilled with our carpet buying experience. From start to finish, it was a 10/10 experience. We are very pleased with how everything turned out. Our basement is now in a place where we will enjoy spending more time in. We have already recommended Lauren and BFC Flooring to our friends and family. They did a wonderful job!
5.0
Shiloh S.
4 years ago
Our neighbor told us to check out BFC for carpeting our basement, we were a bit hesitant going to a specialty store, as that usually comes with the hefty price. Lauren Hunt was so knowledgeable and listened to what we really needed and what our budget was. She helped us pick the the most wonderful carpet (feels like we are walking on clouds) for a better price than we were quoted at a competitor that is known for low prices.
5.0
Susan B.
4 years ago
My experience has been amazing from start to finish. Lauren Hunt was incredibly helpful with picking out the best flooring for my house, and giving me other decorating tips as well. The installation team was friendly, accommodating, professional and very efficient. I am very happy with the look of my new flooring!Service: Installation
5.0
J G.
4 years ago
As a contractor, it is difficult to find vendors who see the value in building long term working relationships.Lauren Hunt, happens to be one of those people. I have no issue sending my clients to her knowing that they will be taken care of with respect, integrity, and that I will get all the information I need.She is a key player in my team and I would recommend her to anyone.
5.0
Deborah M.
4 years ago
Lauren Hunt was very helpful in choosing the appropriate flooring for my house. She explained the options and assisted in picking colours. Would highly recommend seeking her advice if you are shopping for flooring.
5.0
Brent M.
4 years ago
Lauren Hunt has helped me with my last 3 reno projects. I have found Lauren excellent to deal with. She is always quick to respond. On one project there was a problem with the installation but Lauren made sure it was made right. Thanks Lauren.
5.0
Stan N.
4 years ago
Dealing with Lauren Hunt at BFC Flooring was a great experience and would recommend her for any and all carpet needs. Pricing, quality and installation were fabulous.Thank you Lauren
5.0
Heather K.
4 years ago
We met Lauren Hunt at the Home Renovation show in February, 2020. We instantly liked her enthusiasm and all of her suggestions. Lauren is easy to work with . She spent time with us, finding out what we liked and helping us update our kitchen, dining room and den plus main bathroom. Our house is 12 years old and brown was the trendy color at the time. We wanted to update our house. Lauren helped us pick new flooring, paint for our cabinets and backsplash. She provided accurate quotes for everything and always had ideas for things we hadn't thought of. Lauren arranged contractors for all of the services and we are beyond thrilled with everything. Spencer Janke, from Elite Trade Painting and his team did an incredible job on our kitchen and bathroom cabinets. They also painted our accent wall and island columns. They were professional, timely and super clean. Not a single drop of paint was spilled. All painting was done by hand. The flooring installer worked hard and finished our flooring in two days. Finally, the tile setter Davor Blazevic from Black Pearl Tile and Stone Inc was fantastic. Our backsplash is very detailed and not an easy tile to install. It is worth every penny, it's gorgeous! We wholeheartedly recommend talking to Lauren at BFC Flooring about your renovation/design projects. She is smart, easy to work with and full of great ideas. I am already planning our next project...now to get the husband on board!
5.0
Stan T.
4 years ago
Recently had my condo flooring done throughout and everything looks great. Like most projects it had a few speed bumps but my estimator Justin was quick to resolve everything and make it right. Top notch guys and service willing to work around your family and life and great product highly recommend paying them a visit if you're looking for any type of flooring or instalation or both.
1.0
Lois S.
4 years ago
Critical: Punctuality, Responsiveness
5.0
Brad N.
4 years ago
Ive had nothing but excellent service dealing with Lauren Hunt at BFC. With a large selection and competitive pricing this is the place to go she is always able to help with the choosing of flooring to go with the colors my customers have chosen. Her prompt service and attention to the details keep me going back I highly recommend calling or even walking in to talk with Lauren if you are considering redoing your flooring
4.0
Kevin K.
4 years ago
5.0
Greg
4 years ago
I had been referred to Lauren Hunt from a friend that she did work for on their pharmacy. I had met with Lauren and what I was impressed with was her questions. Lauren took the time to find out exactly how the flooring would be used and the long term implications of each choice.I didn't realize that Lauren had a background in interior design and the flooring that she chose turned out to be the exact one our professional interior designer chose as well, independently.Lauren worked with our designs for the install and co-ordinated everything.I am price sensitive and I was impressed at how competitive she was but more importantly, Lauren saved me money by meeting my tight time line and working her magic to get stock in as fast as possible.Very impressed and would recommend Lauren for any commercial or residential job!!
5.0
Kristen H.
4 years ago
We bought vinyl plank product and then did install ourselves, but also hired BFC to do carpet install. Great quality product and customer service. Install was timely and well done, would recommend them!
5.0
Sheldon H.
4 years ago
5.0
Ritch D.
4 years ago
5.0
Ron P.
5 years ago
5.0
Dwayne M.
5 years ago
Excellent service from the showroom, measurements to the final product on the floor. Scott was very good at handling the sales of the material and pickup of the leftover boxes of hardwood a few days later. The installation done by Terry and his wife. The did a very professional job and were a pleasure to have in our house that day. We will certainty look to BFC Flooring in the future for other projects. They did our basement carpet about 6 years ago and we were happy to use them again for this project.
5.0
Luis P.
5 years ago
Having my flooring done by bfc was amazing. They were extremely helpful through the whole process. Very professional from start to finish. Would highly recommend for anyones house.
5.0
Chris K.
5 years ago
We were contemplating a “whole” house reno after 16 years in our home so we called our builder to to ask which company installed the original flooring in our home. Contacted Steve McGale at BFC and we were wowed by Steve’s prompt attention, professionalism, knowledge and experience given he once installed flooring. We engaged Rebecca Tonowski, BFC’s in-house designer to assist with material and color selections. Love Rebecca; what an outstanding young woman.... BFC’s Brennan and crew completed all the removals in one day including an acrylic shower we were replacing with a new tile shower. Flooring was all complete in 4 days; new tiled shower in 5 days all of which enabled us to complete the entire renovation in 3 weeks. We have already recommended BFC to our friends and neighbours, at least one of our neighbours has already contracted BFC for their reno. Thanks Steve, Rebecca and the entire BFC team - it was an absolute pleasure working with all of you! Chris & Brian Middleton See More
BFC C.
5 years ago
Thanks Chris Kendrick for taking the time to leave a review! We had such a pleasure working with you & Brian and are so thrilled with the results. :)
1.0
YJ L.
5 years ago
BFC took our order for basement flooring back in October 2018. They assessed and measured the area needed for flooring themselves. Then in December of 2018 they installed the floor, unfinished as they informed us then that they were short on the stock necessary to finish the job. They are waiting for the suppliers to get back to them.Now is May of 2019, the job is still unfinished and they still could not give us a date as to when they would have them in stock.During these six months, we have consistently called and most of the times the calls have gone unanswered. They gave us excuses like office errors, wrong supplies...etc. But these excuses are still not sufficient for this six months and counting delays. We have even emailed the managers and still no result.The fact that they took in orders when they knew they would not be able to obtain sufficient supplies is one issue, their customer service in this regard is a separate issue that potential customers should surely consider.IF you don't want to go through the same frustration we are going through, it's best to avoid this store then.
Anonymous
5 years ago
Hi Jess,Would it be possible to contact you directly? We never like leaving issues unresolved or undealt with and would love to discuss further. Please send an email to …Hi Jess,Would it be possible to contact you directly? We never like leaving issues unresolved or undealt with and would love to discuss further. Please send an email to rtonowski@bfcflooring.com and I will look into the issue personally, as I cannot find any information in the system with the google name provided.I look forward to hearing from you.-RMore
1.0
Stephanie R.
5 years ago
We sent one of our customer to pick the color of her flooring, and we clearly mentioned many many times that it was for SUPPLY ONLY and they told the customer that it was not clear who was doing the installation and ended up sending someone to the customer's house to quote for the installation.Poor Customer Service. Stay away
Anonymous
5 years ago
Hi Stéphanie. We work very hard to ensure that all of our customers (contractors, walk-in retail, or otherwise) enjoy their experience with BFC Flooring. It seems as though there was some miscommunication between yourself and the client. If …Hi Stéphanie. We work very hard to ensure that all of our customers (contractors, walk-in retail, or otherwise) enjoy their experience with BFC Flooring. It seems as though there was some miscommunication between yourself and the client. If your client was not aware or upfront with our staff that her material was to be Supply Only, our staff would set up a measure at their request and quote what they had asked for like we would for any customer. We apologize if any miscommunication created issues for your client and your job. However, we stress to all contractors who send clients to BFC that they should take appropriate steps in making sure the job specifications are clear with one of our staff before sending in the client. This is done to prevent miscommunication and to be better prepared in helping your clients. Unfortunately, we have not been able to find any information about which contractor or client this matter pertains to. If you would like to discuss this matter further, or provide us with more information so that we can better understand your concern, please send us an e-mail at info@bfcflooring.com and we will gladly do our best to sort this out. Thank you.More
5.0
Monika
5 years ago
I recently had BFC Flooring come to my new home to do a few minor repairs to my hardwood floor. They accommodated my schedule for the appointment and the staff were excellent to deal with for the process.They even said they will follow up again to see how my floors are doing great customer service! I would recommend them to anyone looking for new flooring! Thanks guys
5.0
matt n.
5 years ago
5.0
A J.
5 years ago
5.0
Brian S.
5 years ago
Good product knowledge and friendly customer service. Rebecca helped us find the perfect floor for our basement.
5.0
Brian S.
5 years ago
Rebecca helped us find the perfect floor for our basement. Great customer service and product knowledge.
5.0
Pat D.
5 years ago
Chantelle was amazing to deal with and had great ideas. We would definitely recommend BFC for all your flirting needs
BFC C.
5 years ago
Thanks so much Pat! I'll be sure to pass along the nice words to Chantelle! Your review is greatly appreciated.
1.0
Jessie M.
5 years ago
Simply awful customer service. They took in the order and installed the floor partially even though they must have known that they didn’t have enough stock to finish the job. It has been six months and the missing pieces are still unavailable. They never actively tried to resolve this problem. We had to call and calll and calllllllllll
BFC C.
5 years ago
Hi Jessie, would it be possible to contact you directly? We never like leaving issues undealt with and would love the chance to discuss this issue further. Please send us a message as I am unable to message your facebook account, and have no information in our system linked to your name. Thanks!
3.0
David B.
5 years ago
I would rate the product selection well, product knowledge well, pricing fairly competitive and installers fast and knowledgeable; however, my overall experience (mainly due to lack of communication from the salesman) was rather frustrating. I had an issue with a short carpet length being ordered causing, me to take more time off work to be home for the installers, and poor communication with trying to schedule the work to be finished. In the end, Rick, the store owner was able to help me out and resolve everything.
Anonymous
5 years ago
Thank you for the honest feedback. We take all feedback seriously and allows us to work in the areas that are lacking. We appreciate your time.
5.0
Barry M.
5 years ago
Our experience with BFC Flooring Design Centre was excellent! We had very good design advice from Rebecca and Dean, who helped us make the right choice for our hardwood floor. The large selection of flooring choices was daunting, but Rebecca and Dean really gave us good advice and made our selection easier. Installation was handled by Max and Alex, who were very good at their job! We are very happy with the final look of our rooms! Thank you to everyone one at BFC for making our hardwood floors a reality.
5.0
Sara S.
5 years ago
Great service! We used Rebecca and Ryan at BFC for our basement carpet install. They were very helpful and walked us through the pros and cons of each brand and underlay. Installation was speedy and thorough. Would recommend BFC to anyone.
BFC C.
5 years ago
Thanks for the review Sara! I'm glad you had a great experience with BFC.
5.0
Sara S.
5 years ago
Great service! We used Rebecca and Ryan at BFC for our basement carpet install. They were very helpful and walked us through the pros and cons of each brand and underlay. Installation was speedy and thorough. Would recommend BFC to anyone.
5.0
Blerim K.
5 years ago
Best flooring company in Edmonton I recommend to anyone
5.0
Linda L.
5 years ago
We received great personalized service from Steve Mcgale. The carpet was installed in 3 bedrooms upstairs and a large family room and bedroom in the basement in one day. The carpet looks great and feels soft. Great competitive price! :)
BFC C.
5 years ago
Thanks Linda for the review! It was our pleasure working with you :)
5.0
anna h.
6 years ago
Great selection and awesome variety of goods. Excellent service
1.0
Rob P.
6 years ago
Not sure if they want business. We went there over a week ago to look at carpet and had to wait 15-20 min to get help. Then we booked for the measurement, Lance who was supposed to come out to measure didn't even show up, so I had to call the store a couple of times in order to find out what was going on. He called back and said he called and left me a message and didn't hear back so he wasn't coming. I didn't get no call or didn't have no voice mails I even had voice to text and there was nothing. He said it was his day off and doing me a favour, but not once had he mentioned that before. I also had taken a couple of hours of work to come down and was wondering if he could still come down. He said no he was busy and hung up. I called and left a message for the manager and heard back from Rick, he was great and got someone else to come down on monday. She was early and patient as we couldn't get into the place this time as the tenant was sick and sleeping. I gave her the measurements that was used by the previous person who had measured. She said she would use that to give me an estimate and I would hear back the later during the day. I waited a day and then called the next Day, she said she was busy and would send it withing the hour. Still haven't received anything. I went to Carpet Superstore, was greeted right away, picked a carpet in 15 min and have the guy coming down today to measure. What a difference in service. I would definitely not recommend BFC.
5.0
Kristal L.
6 years ago
Builders Floor Centre was amazing to deal with. Salesman Lance patiently helped us choose flooring for our kitchen while offering knowledge and expertise along the way. He sent us home with several samples and personally came out to measure the space. Installer Anthony and his team were professional and respectful of our time, our project, and our home, and did an exceptional job of laying the tile. They even came back after a couple of weeks for a small repair job (we chipped a couple of tiles), and were just as respectful then. I would recommend BFC to anyone looking at having new flooring put in their home.
4.0
Residential I.
6 years ago
We started to use Lancer and his team at BFC in December 2017. I was introduced to Lance as a new employee had used Lance for flooring supply and install for several years and was very satisfied with their. We were very please with the quality of the service.
4.0
John K.
6 years ago
1.0
Karen S.
6 years ago
Very poor customer service. Quote received was unprofessional.
Anonymous
6 years ago
Hi Karen,I am sorry to hear about your negative experience. Our goal is to always provide our customers with a quality experience in a professional manner. Please …Hi Karen,I am sorry to hear about your negative experience. Our goal is to always provide our customers with a quality experience in a professional manner. Please contact us at info@bfcflooring.com. We would like to learn more about the unprofessional quote and customer service that you received so that we can prevent your unfortunate experience from happening in the future. Thank you.More
5.0
Andrea H.
6 years ago
I got excellent service in the showroom from a knowledgeable and experienced staff member who made good suggestions and came out promptly to take measurements. The installers did excellent work as well and made sheet vinyl on a bumpy basement floor look great--very nice attention to details. Andrea
5.0
Rita M.
6 years ago
Choosing materials for our main floor reno was quite a process. After having gone to 8 different flooring companies and bringing home several samples from each, we finally came upon BFC. Their selection was terrific! Not only did we find flooring that was perfect for our reno, but we also found our backsplash tiles there too. We choose Mannington Luxury Vinyl Tile, Rushmore, Keystone, for our kitchen andMannington, Luxury Vinyl Plank, Essex Oak, Honeytone, for the rest of the main flooring. Everyone at BFC was very knowledgable about their products and were very patient with us and most helpful in answering all of our questions. The installation of the flooring was done beautifully and we are very happy with the resulting flooring.We would recommend BFC to anyone looking for flooring or tiles.
4.0
Wallee N.
6 years ago
I have worked closely with Steve McGale on a whole house renovation. He provided me with excellent advise and pricing in a timely manner. Completion of work was well coordinated and finished in a timely matter. I will definitely recommend and use BFC again.
5.0
Valerie N.
6 years ago
BFC is phenomenal, all the way from Steve in Sales to their service department. I have been dealing with them for many years in the home building industry, and highly recommend them. I have also used them for my own home for flooring needs and also recommend them to family and friends! Excellent all around!
5.0
J V.
7 years ago
From a builders point of view service, price and commitment to our customers has never wavered. It is a great company to be associated with.
5.0
Rebecca P.
7 years ago
I have worked with BFC on multiple projects and have always had an amazing experience. Staff are professional, knowledgeable, and friendly. The product selection and quality is unmatched in Edmonton.
5.0
Laurie O.
7 years ago
5.0
Dragon I.
7 years ago
I have worked with Rick at BFC on a number of projects over the years. My experience has been exceptional and they certainly have earned our 'preferred vendor' category. Their show room is always up to date and staff very accommodating.Jacqueline Wedman
1.0
Google U.
8 years ago
Bad experience with customer service. I would agree with most of the comments on here. Its almost as if they are doing you a favor by selling stuff to you. Walked in to the store, spent almost 20 minutes looking around, nobody had the time to speak with us so we walked right out. I sometimes wonder how such establishments stay in business. But its all a matter of alliances and contracts. They have contracts with builders and the builders don't give customers any choice except to go with their preferred contractor so they have to go there regardless of the level of customer service. Its sort of you scratch my back I scratch your back type of thing. Almost all businesses are like that here. If they businesses were to cater to individual customers on their own, the types of BFC would be out of business a long time ago. I would not recommend this store to anyone.
Anonymous
8 years ago
We are truly disappointed at the poor experience you describe regarding your last visit. Our folks do their best to address all of our customers. However, there are times when the customers outnumber our sales staff. We will be reviewing …We are truly disappointed at the poor experience you describe regarding your last visit. Our folks do their best to address all of our customers. However, there are times when the customers outnumber our sales staff. We will be reviewing how to respond to those difficult situations with our employees at our next sales meeting. It is recommended that customers schedule an appointment if they require an in-depth consultation or are working with any home builder or contractor. If you feel that there is a way to rectify this situation, please feel free to contact us at 780-437-5750 or info@bfcflooring.com. Thank you.More
5.0
Jared J.
8 years ago
We are very impressed with BFC. The staff’s product knowledge is exceptional and the overall service has been excellent. The product selection at BFC is extensive and very relevant for today’s client. We will most certainly be using BFC on our next project.
5.0
Kara M.
8 years ago
Our experience with BFC flooring and more specifically, Rebecca, was fantastic. They gave us a great price and worked within our needs to provide the best product for our space. We'll definitely be recommending them to our friends and family.
5.0
Kelsey M.
8 years ago
1.0
Ryan H.
8 years ago
Poor service almost have to beg someone to try to sell you something. Pricing is also way out to lunch was quoted 40 percent less for the exact same flooring, part number matched at the store across the parking lot. The only they have going for them is a good selection of samples to view.
5.0
Paul S.
9 years ago
BFC Flooring is our preferred supplier for our builds. The selection and professionalism is unmatched.-Timber Block Log Homes
5.0
Darren K.
10 years ago
The best flooring center in edmonton by far
5.0
Sandi R.
11 years ago
5.0
Bryce G.
11 years ago