GOODRICH FLOOR COVER
Purchasing flooring can be daunting, but we’re committed to making the process easier for you every step of the way. Whether you choose carpet, hardwood, luxury vinyl or tile and stone, you can trust in your flooring retailer to help every step of the way.
Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
GOODRICH FLOOR COVERINGS, INC.
836 E 4500 S, Salt Lake City, UT 84107-3050
801-262-4444
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
1.0
Charles L.
last year
1.0
Chris S.
last year
Back in the middle of June 2022, appliance installers tore, gouged, and ripped my kitchen floor. I began looking for estimates and called Goodrich and asked if they repaired vinyl floors. I was given a telephone number to an estimator, whom I called twice and left a message each time explaining what happened and what I needed.A few days after I left the last message I called again. This time he answered and explained he left a text message -- to which I told him that I didn't receive texts on the number I called from -- which is why I asked for a return call. We discussed what I needed and he said that nobody installs vinyl (or linoleum) anymore. I explained that the floor was 2 years old. At any rate, he agreed to come out and look at the floor, and would be by in the afternoon. Never showed. Never called.This last week I called Goodrich again, and asked if they repaired vinyl or linoleum. The person I spoke with said she didn't know but would have the owner or the office manager call me back. No return phone, so here I am writing this review.I still don't know if they repair vinyl or linoleum, but I do know that they don't keep appointments they set, nor do they call you back. Your experience may differ, but this was mine.
5.0
Robert H.
3 years ago
We couldn't be happier with our floors. They were quick and clean. Would recommend to our friends and family
5.0
Abby Z.
3 years ago
I would give more stars if I could. Rex worked incredibly hard to get our floors in before we moved into our new place. He never upsold us and gave us various options for subfloors and floor materials. Adam, the installer, was incredibly creative in creating a new subfloor in a room that was not square. He did amazing detail work around our stone fireplace. Our house went from looking like a dump to a beautiful, bright home. Thank you!
5.0
Mike U.
3 years ago
4.0
Abe L.
4 years ago
They have a huge selection and nice people to work with. They left me alone while I Iooked around, some hate that, some love it. My only complaint is that new flooring in the kitchen now is making the rest of my house look shabby by comparison :) Thanks Goodrich Floor Coverings.
Anonymous
4 years ago
Thank you for the great review, you had me worried with your only complaint, but we can help with the rest of your house when you are ready!
5.0
Kara C.
4 years ago
Fantastic showroom and always willing to go the extra mile for customer satisfaction. Great family owned business.
5.0
Audrey S.
4 years ago
easy to work with, reasonably priced, work was scheduled within 1 week, completed in 2 days, and we were able to get back to life! The floors look great!
5.0
Greg P.
4 years ago
Great fast service and the installation was flawless and installed in one day!Thank you Goodrich flooring!!
5.0
B. M.
5 years ago
5.0
Tiffany P.
6 years ago
These guys were great to work with and had reasonable prices.
5.0
michael m.
6 years ago
Good place nice people
4.0
Joshua M.
6 years ago
It's kind of pricey
2.0
Dawna S.
6 years ago
I’ve gone in three time to look at flooring and talk to someone and no one is in site. I spent almost a half hour in there and still had no one come out to help me. There were cars in the parking lot. The last time the girl in office just sat on her phone and never came out. I’m guessing they do t. Red my business.
Anonymous
6 years ago
We apologize for your experience. There are certain days of the week that much of our staff is out at job sites .We typically do not have a receptionist on Friday's but we usually have a sign up and bell to ring to help us know a customer is here. We also have construction going on and the workers are parking in our lot. In the future, if regular sales staff is out of the office we have asked employees that are working in back offices to check showroom more frequently. Our goal is personalized service for every customer, obviously we fell short in your case. We appreciate your feedback.
1.0
Jennifer L.
7 years ago
I have been doing remodels for a long time and I've never had such a horrible experience with a trade contractor. From poor customer service from the moment I walked in the door, to lack of communication, they had to come back to the my house three times to finish the job and I had to call every time to find out when they were coming back let alone if they were coming back. I am disappointed.
Anonymous
7 years ago
We’re very sorry to hear about your experience. We truly do appreciate your feedback and would like you to know that we have taken steps to ensure better service for all of our customers moving forward. An example of this is that we are now sending representatives out to confirm measurements for all jobs we install in order to ensure that enough materials are ordered for them to finish in one visit.We always strive to have each customer have a great experience and apologize for missing the mark with you. Please feel free to contact us if you have additional concerns.
5.0
Desiree L.
7 years ago
5.0
Jared R.
8 years ago
5.0
Angeli W.
8 years ago
5.0
Virginia S.
8 years ago
Great people to work with and we love our flooring. Thanks!
5.0
Garrett K.
8 years ago
We just had Adam from Goodrich at our house to fix some squeaky floor boards that have been driving us crazy for a year. He sent us a text in advance to let us know he was on his way, was super nice and helpful and fixed the problem in about 5 minutes. The squeak, by the way was not his problem at all - he installed the floors over a year ago and they look amazing - the squeak was from the crew that framed the house, but Adam still came in and took care of it for us. Highly recommend Adam and Goodrich Floor Coverings!
5.0
Dean R.
9 years ago
It is refreshing to have confidence in a contractor to give the attention to detail needed in any project. Goodrich floor coverings employees were pomp and professional in doing my project and the owners were extremely knowledgeable and gave sound advice in the needs of my home.
Dean R.
7 years ago
I would like to thank the Goodrich team for yet another great job completed at my home .. I had the same service and quality that I received before . They really go out of their way to satisfy their customers.
5.0
Trista B.
10 years ago
5.0
Crystal W.
11 years ago
5.0
Joe M.
12 years ago
My wife and I found our hardwood floor here at almost half the price of the same thing at RC Willey. We visited at least a dozen flooring stores, and this one beat every one of them on price: both material cost and installation. Since we decided to do self installation, they offered to let us borrow their equipment. Not only that, they dropped off our flooring to our house. Who knows how long they can afford to do this, but right now their customer service is unreal, and prices can't be beat.Go here first before shopping around so you can see the difference yourself. It will save you a lot of time in the long run