KEYSTONE CARPETS
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Keystone Carpet & Tile
2529 N 85th St, Omaha, NE 68134-6201
402-573-6000
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Big
4 months ago
Very reasonable
1.0
Jacob G.
3 years ago
Let me walk you through the lovely horror my wife and I experienced with Keystone Carpet and its ultimate resolution.We were advised by a neighbor to go with Keystone Carpet for our new purchase. We didn't know at the time that our neighbor bought and flipped houses with cheap fixes. Our mistake.We met and liked Stan and ended up going with him for our carpet, recarpeting essentially the entire house. We demoed our own carpet, which was exhausting work, but Stan said it would save us about 1k on our costs. After we removed it, Keystone showed up a couple of days late and put the carpet in. We had agreed to a 2 year no-interest finance deal with Wells Fargo, but when we got the paperwork signed, it ended up being only 1 year. Whoops.None of the installers spoke english, which made it difficult when my wife, who was observing the process, was pretty sure the wrong colors were being stalled on the wrong levels. And when we received the bill, they charged us for the demo of the old carpet. The install itself was okay at best, but we can still signs of mediocre quality on some seam lines and edges.After verifying that the carpet had indeed been installed on the wrong floors, we contacted Stan, who advised to just repaint the walls to match the carpet. Walls we had just painted. Uh....what? I'm not kidding. That's literally what he told us to do.So then he offered us $1500. I told him no. We either wanted the cost of the carpet credited back to us, or we'd take the $1500 as a whoops, and then they can come make it right because by that point, we'd moved all our stuff into the house because we had to get out of our old place.After much back and forth, Stan ended up passing away, and we had to resolve the rest of the issues with Emilie, who was a go between us and the other owner. The correct carpet was finally installed on the top floor along with a credit of 1500 + 800 for the self-carpet demo, but nothing was done about the basement. Because, according to Emilie, we had never agreed that the correct carpet would be installed in the basement. Apparently, Keystone didn't think we still wanted the correct carpet in our basement. Even though that was exactly what we'd been asking for all along.So we went back into dispute resolution with Keystone through Wells Fargo (the financer) because we want the cost of the wrong carpet comped back to us as we were tired of dealing with Keystone. After literally 1 and a half years of back and forth and essentially being ignored by Keystone, we finally got an additional 2800$ refunded which, added to the original credit, equaled the cost of the wrong carpet. Even though we demoed our own carpet. So I guess we did that for free. Whoops.This company is a total joke. Maybe it goes without saying, but I would not recommend using them. I will say that Emilie was very professional in all her responses, but we have a bitter taste still after going through this ordeal when all we really wanted originally was the right colors on the right floors. But apparently that was too much to ask for.
0.0
Jacob G.
3 years ago
Let me walk you through the lovely horror my wife and I experienced with Keystone Carpet and its ultimate resolution. We were advised by a neighbor to go with Keystone Carpet for our new purchase. We didn't know at the time that our neighbor bought and flipped houses with cheap fixed. Our mistake. We met and liked Stan and ended up going with him for our carpet, recarpeting essentially the entire house. We demoed our own carpet, which was exhausting work, but Stan said it wou...展开
1.0
Jacob G.
3 years ago
1.0
Richard R.
3 years ago
1.0
Taylor
3 years ago
I always like to try to use local workers when I can and was excited when I found Keystone Carpet & Tile, however, we got burned in this case. We had LVT installed by them in our basement after REPEATED reassurances from them that the adhesive would be waterproof and could sustain the moisture level in our basement. Not even a month later and we started having glue seep through the flooring, creating a huge mess. We notified Keystone and someone came out to look at it. We were given many round about answers of why the adhesive failed and were told other options for flooring including relaying the LVT or trying carpet but then later they told us actually no flooring would be recommended. It was the worst case of not knowing your product that I've ever seen. We requested to have it all ripped up as we no longer trusted their judgement. They removed the floor and did give us a refund but left us with a completely unusable space and tons of sticky glue all over. We called and had them come out a second time to remove the glue but even after this attempt we were left with glue ridden floors that looked way worse than before. We tried calling them again with no answer and our message was not returned. We are now having to have a concrete company come out to completely buff down the floors to get all of the glue off so that we can at least use the space again. I would not trust this company with any flooring, they do not know their products well and do not complete the job.
4.0
Travis D.
4 years ago
5.0
Nobody's B.
4 years ago
Fast, friendly, knowledgeable, just the kind of team you want to do business with.
5.0
Terry P.
4 years ago
The staff is very helpful, the flooring choices are high quality and their installation team does a great job.
5.0
Dustin L.
4 years ago
Went to keystone carpet to pick out carpet and tile for my entire home. Emilie was GREAT, she was super knowledgeable and very helpful. I Was able too get everything I needed in one place and it looks amazing!
5.0
Delores S.
5 years ago
5.0
Shawn K.
5 years ago
5.0
Stefani K.
5 years ago
If we could give this company a 10-star rating we would! The service and dedication to quality surpassed our expectations. Stan went out of his way to ensure the job was done to our liking and the installation crew worked late into the day to finish the job right. We had a minor hiccup the day before our flooring was to arrive; the incorrect product arrived at the warehouse and we had already moved our appliances, Stan immediately offered to have a crew come over and to move our appliances back and buy us dinner for the inconvenience. Something a big chain would never offer but a local business can and did because they value their customers. We shop local always because of companies like Keystone Carpet and Tile.Our new flooring looks fantastic and we couldn't be more pleased with the results!
Anonymous
5 years ago
Thank you so much for your great review!
0.0
Julie F.
5 years ago
Just another day at Keystone Carpet
0.0
Trish S.
5 years ago
love my new entry floor could not be any happier
5.0
Sean B.
6 years ago
The staff went above and beyond to accommodate our needs. Wife threw out a few ideas and they were able to narrow down a specific carpet we absolutely love — installing it in a tight window before moving in to our new house. On top of that, they repaired a grout gap that the previous owners had made between the hallway and guest bathroom with a nice trim. Will definitely be back for future upgrades.
5.0
Laura M.
6 years ago
1.0
Jorge M.
6 years ago
5.0
Miguel F.
6 years ago
Awesome place to get your carpet done at
Anonymous
6 years ago
We appreciate your business and thank you for your review!
5.0
Ilene N.
7 years ago
5.0
Dan R.
7 years ago
I hired Keystone to install vestibule carpet in the building I manage. Their contractors were efficient, friendly, and our vestibule ended up looking fantastic. They're very affordable, too. I highly recommend this company.
Anonymous
7 years ago
We appreciate your business and thank you for the review!
5.0
Mike H.
7 years ago
Keystone was professional, courteous and knowledgeable. We would recommend them to family and friends. In addition, their customer service was exceptional. Thank you Keystone.
5.0
Tim S.
7 years ago
5.0
Jay I.
7 years ago
We love working with these guys. With only a short drive from our shop it makes it easy to send customers to them and i know they will always get treated fairly.
5.0
June B.
8 years ago
Great service and craft!
"Keystone re-carpeted my upstairs bedrooms and installed a runner on my stairs. The rooms were a typical job, but the stairs were something special. The gentleman fused together 4, 10 foot runner rugs to make one amazing stair runner. You can't see the seams anywhere. It looks like it was made for my stairs. Stan was great, too! He helped me pick out carpet and had no problem going back to the drawing board for adjustments after I got a quote from a competitor. I felt that Stan had my best interest at heart during the whole process. I 100% recommend Keystone for any carpeting project!"
5.0
Evan M.
8 years ago
5.0
EvanMc
8 years ago
Great service and nice workmanship
"I use Keystone for all my carpet, tile, and vinyl needs for several rental properties I own. Leonard is great to deal with. Their installs always look great, and their prices are very good. I have used Keystone for years and I would not consider going anywhere else."
5.0
dmgrt03
8 years ago
Great Job on a Kitchen Vinyl Floor
"I'm very pleased with every aspect of the purchase and installation. Very helpful and friendly every step of the way. Even with having to order the flooring, the whole transaction was done in six days. Very fast and professional installation. Highly recommend."
5.0
Tom_
8 years ago
A quality job at an excellent price
"Keystone installed carpet on in a basement bedroom and on the stairs. We're very happy with the quality, price, and speed of the installation."
5.0
Alec
8 years ago
Great experience all around.
Mark was great to work with. We did the whole house and they did it fast and very good quality. They got what we wanted and worked on our schedule. Would highly recommend.
5.0
Chip
14 years ago
Great Job And Serivice
Keystone Carpet has made buying carpet and vinyl for my apartments as easy as a phone call! I can call Leonard and tell him what color range and sizes that are needed and usually have the products installed and ready for use within four days. Thanks Keystone Carpet!ChipOmaha,Ne.