KIMI'S CARPETS PLUS
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Kimi's Carpet Plus
410 Broad St, Fuquay Varina, NC 27526-1706
919-577-6100
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Sue S.
6 months ago
My Husband and I could not be more happy for our services from Kimi's Carpet. The crew members Jim, Billy, and Randy were fun, polite, and professional. They were very particular about their work and detailed. They worked hard all day installing a new toilet and installing 2 bathroom stopping only briefly to eat lunch. It is hard to find Quality work in this fast pace, no care world. Thankyou for caring about your work because it shows.
Anonymous
5 months ago
Thank you so much for taking the time to share your experience with Kimi's Carpet. We are thrilled to hear that you and your husband are pleased with the services provided by our crew members, Jim, Billy, and Randy. …Thank you so much for taking the time to share your experience with Kimi's Carpet. We are thrilled to hear that you and your husband are pleased with the services provided by our crew members, Jim, Billy, and Randy.It's wonderful to know that our team was able to meet your expectations in terms of professionalism, attention to detail, and dedication to their work. We understand the importance of quality service, and we're delighted that you noticed and appreciated our commitment to delivering the best possible results.More
5.0
Kim B.
6 months ago
Staff was great—from ordering to installation.
Anonymous
6 months ago
We are thrilled to hear you had a wonderful experience with Kimi's Carpets Plus. Thank you for your business and for taking the time to share your experience.
5.0
Cali E.
6 months ago
Kimi and her staff went above and beyond. We are new to the area and Cameron along with her installers got out job done in time for Thanksgiving! Amazing
Anonymous
6 months ago
Thank you for the kind words and for taking the time to leave us a review. We appreciate your business.
5.0
Jamie H.
6 months ago
Best service ever. The owner is great! She searched around to help find me custom flush floor vents that match my flooring and got them shipped out to me the same day!
Anonymous
6 months ago
Thank you so much for taking the time to share your positive experience with our service! We're thrilled to hear that you found our owner to be great and that we were able to meet your needs by searching for custom flush floor vents that …Thank you so much for taking the time to share your positive experience with our service! We're thrilled to hear that you found our owner to be great and that we were able to meet your needs by searching for custom flush floor vents that match your flooring. Our team takes pride in providing excellent service, and it's always rewarding to know that our efforts have made a difference for our customers. If you have any more needs or need anything else we can assist you with, please don't hesitate to reach out. We appreciate your business!More
5.0
Linsey P.
6 months ago
Working with Cameron and Kimi was great! I found them to be easy to work with and efficient. Highly suggest them for your flooring needs!
Anonymous
6 months ago
Thank you for taking the time to post your experience with Kimi's Carpets Plus. We are extremely happy you had a five star experience.
5.0
Julia C.
7 months ago
Kimi's recently installed new carpet in 5 of our bedrooms at our newly purchased home. When we stopped by in store to visit, they were very knowledgeable and helped us understand what we were looking for. They weren't pushy at all and were ready to work with us at our pace. Tanya and Jeremy were who we worked with and they both were great.Unfortunately, on the day of the install, there was a mix-up and our installers never showed up. However, Kimi's made it right for us right away. Once the installers came the following week - they were friendly and efficient. The carpet install itself looked stunning. They did a great job. Our only issue was that they heavily scuffed up the baseboards that we had just painted. We had called Kimi's and asked if we should hold off on painting or do it before the install, and they said we'd be fine to do it before, but to expect a few scuffs. Unfortunately, the entirety of all of the baseboards were heavily scuffed. While initially disappointed, Kimi herself sent us a follow up email at 8pm at night, immediately after we touched base with Jeremy about our concern, and told us she would have a painter come out to fix the baseboards for us. Within a couple of days, the painter came out and everything was done perfectly.While we had a few issues, Kimi's was outstanding with remedying the situations, and I am confident that they are one of the best carpet companies in the area. Overall I recommend Kimi's to anyone who is looking for beautiful carpet from a company that truly cares about their customers!
Anonymous
7 months ago
Thank you for taking the time to share your positive experience with Kimi's! We appreciate your 5-star review and the detailed feedback about your recent carpet installation in your new home. It's great to hear that Tanya and Jeremy were …Thank you for taking the time to share your positive experience with Kimi's! We appreciate your 5-star review and the detailed feedback about your recent carpet installation in your new home. It's great to hear that Tanya and Jeremy were knowledgeable and patient while assisting you in the store, ensuring that you found the right carpet for your bedrooms without feeling pressured.We apologize for the mix-up on the day of the installation and the scuffs on your baseboards, which, understandably, was a source of disappointment. We are pleased to know that Kimi's promptly addressed these issues and went above and beyond to make things right for you. Kimi's commitment to customer satisfaction is evident in their quick response and the follow-up by Kimi herself.Your overall recommendation of Kimi's as one of the best carpet companies in the area is a testament to the exceptional service you received and the care they showed for their customers. We appreciate your business and hope you continue to enjoy your stunning new carpet in your bedrooms. If you have any further needs or questions in the future, please don't hesitate to reach out to us. Thank you for choosing Kimi's!More
5.0
Brian J.
7 months ago
Great team in the showroom to educate you. Easy going. Quick on pricing and great install. Had everything done from start to finish within 3 weeks for a large project.
Anonymous
7 months ago
Thank you so much for taking the time to leave us a five-star review! We are thrilled to hear that you had such a positive experience. Your feedback means the world to us, and it serves as a constant reminder of why we do what we do.
5.0
Bradley D.
7 months ago
After visiting at least a dozen other flooring businesses, we found Kimi's store while looking for specific high-end LVP products. We were immediately greeted by the most friendly, Cameron, who helped guide and educate us on flooring brands, options and considerations we had not thought about. We also met owner, Kimi, (amazing to work with...seriously!) who jumped into our very indecisive process. Over the course of two weeks, Cameron and Kimi worked with us to provide samples, pricing, consultation and patience. The kicker here is that we ended up purchasing product from a Charlotte store closer to the condo we are remodeling, and even though Kimi/Cameron knew this was the direction we were headed, they continued to consult on product and provided a strong recommendation for the Charlotte store and staff. I seldom write reviews, but this experience justified this one. I highly recommend Kimi's Carpets Plus for all your flooring needs. Thank you, Kimi, Cameron and Team!
Anonymous
7 months ago
Thank you so much for your kind and thoughtful review. We were thrilled to read your feedback, and we truly appreciate the time you took to share your positive experiences with our team. …Thank you so much for your kind and thoughtful review. We were thrilled to read your feedback, and we truly appreciate the time you took to share your positive experiences with our team.Your recognition of our team's efforts means the world to us. We take great pride in delivering excellent service and ensuring our customers have a seamless and enjoyable experience. It's incredibly motivating to know that our hard work has had a positive impact on your experience.More
5.0
Teresa C.
8 months ago
A big thank you to the design consultant Tanya for being so patient with us while we made the big decision to re-carpet our home. Also a big thank you to Pedro & his crew for doing such a great job! I highly recommend them!
Anonymous
8 months ago
Thank you so much for taking the time to leave us a five-star review! We are thrilled to hear that you had such a positive experience with our services. Your feedback means the world to us, and it serves as a constant reminder of why we do what we do.
5.0
Greg W.
8 months ago
We had a great experience working with Kimi’s Carpets Plus. Cam was AWESOME to work with, was very knowledgeable, and provided excellent recommendations based on our wishes. We got quotes from 2 other companies and they were very pushy and clearly just trying to make a sale. We never felt that way working with Cam. Kimi’s prices were very reasonable and the installation went very smoothly. We will definitely be using them again on our next project.
Anonymous
8 months ago
Thank you so much for taking the time to leave us this fantastic 5-star review! We are thrilled to hear that you had such an awesome experience with our product/service. At Kimi's Carpets Plus, we strive to provide the best possible experience to our customers, and it's incredibly rewarding to know that we met your expectations.
5.0
Greg M.
8 months ago
Great personal service from everyone at Kimi's from the showroom to measuring to install. No reason to use anyone else but Kimi's
Anonymous
8 months ago
We appreciate your kind words. It means a lot to the team. Thank you for your business.
5.0
Monica B.
9 months ago
Sandy was fabulous. We came in for samples and information on flooring. She was so helpful and such a sweet lady. Thanks
Anonymous
9 months ago
Thank you so much for taking the time to leave a five-star review for our employee, Sandy. We greatly appreciate your feedback and are delighted to hear about your positive experience with them.
5.0
Kimberly C.
9 months ago
Cameron was great from the start with quick response the quote and communication for scheduling. Jeremy followed up after our installation and was awesome. Everyone in the store was very helpful. Very happy with the Shaw carpet they installed.
Anonymous
9 months ago
Thank you so much for taking the time to leave us a five-star review! We're delighted you had a fantastic experience with our store. It's customers like you who motivate us to strive for excellence continuously.
5.0
Mags Z.
9 months ago
Great experience from start to finish. Jim’s crew were excellent! Will definitely use this company again.
Anonymous
9 months ago
Thank you for taking the time to post a review. Your satisfaction is our top priority, and we can't wait to have the opportunity to serve you again in the future.
5.0
John P.
9 months ago
We worked with Kimi’s for the first floor and the service and pricing was so great we came back and completed the second floor as well, great people and great installers
Anonymous
9 months ago
We wanted to express our sincere gratitude for taking the time to share your wonderful experience with us once again. Your recent five-star review truly brightened our day and reminded us why we are so passionate about what we do.
5.0
Barbara S.
10 months ago
From the minute we stepped into Kimi's showroom, everyone was very friendly, professional, patient and helpful in providing suggestions and options for our carpeting project.The in-home consult with Jeremy provided additional detailed information and suggestions that helped in choosing the specific carpet, color and padding. He continued to follow-up right down to a detailed walk through instructing the crew on the day of installation.The installation crew was fantastic: courteous, clean, professional, experienced and efficient in delegating responsibilities among crew members. The cleanup afterward was very thorough, including a ready-to-move-in vacuuming throughout. There were very few minor paint touchups when the job was completed. We would highly recommend this crew to everyone!!The final results after installation met our expectations in every way. We are 100% satisfied with the process, the product, the workmanship and every individual involved!Bob & BarbHolly Springs, NC
Anonymous
10 months ago
Thank you so much for taking the time to leave us such a glowing 5-star review! We're absolutely thrilled to hear that you had a wonderful experience with our company. Your kind words truly warm our hearts and motivate us to continue delivering the best possible service.
5.0
Stephen O.
10 months ago
Anonymous
10 months ago
Thank you for taking the time to post a 5-star review for us. We greatly appreciate it.
5.0
Mary L.
11 months ago
Everything was great, from responding promptly to my inquiry, to consultation, to a great selection of carpet, to ease of payment. Installation happened as promised and Jim’s crew did a terrific job! It looks amazing!
Anonymous
11 months ago
We just love reviews like this. We appreciate you taking the time to post your experience. It has been our pleasure and thank you for your business.
5.0
Brenda H.
11 months ago
Great Service. Took home serval samples to try out in my space/lighting so I could pick the one I liked best. Kept me informed of when my carpet would arrive and when installation would occur. The installers were very good too.
Anonymous
11 months ago
Thank you so much for taking the time to share your positive feedback about our company. We greatly appreciate your kind words and are thrilled to hear about your satisfaction with our services/products.
5.0
Todd M.
11 months ago
First the showroom experience. Cameron did a great job of walking us through the carpet selections, pile and pricing. Then he walked us through quality of each pad. When we made our selection the process was so smooth. Jeremy came and measured and was just great. Tanya took care of the logistics. Our carpet came in and we scheduled the installation. Second, our installers were fantastic. Bob Sr and Bob Jr. know installation. From the removal of furniture, removal of old carpet, tack strip, laying out new pad, and cutting the new carpet in and the seams were perfect. Their workmanship was exceptional. We are very satisfied and recommend Kimi’s and the installer “Bob and Bob”!
Anonymous
11 months ago
Thank you so much for taking the time to share your positive feedback about our company. We greatly appreciate your kind words and are thrilled to hear about your satisfaction with our services/products. …Thank you so much for taking the time to share your positive feedback about our company. We greatly appreciate your kind words and are thrilled to hear about your satisfaction with our services/products.It is always a pleasure to receive such uplifting feedback, as it serves as a testament to the hard work and dedication of our entire team. More
5.0
Dan L.
11 months ago
From salesperson to installers everything was great. Communication and work ethic was fabulous. Would highly recommend..
Anonymous
11 months ago
We are so glad to hear you had a 5-star experience with Kimi's Carpets Plus. Thank you for taking the time to post a review.
5.0
Jeff R.
12 months ago
Great selection and excellent service from the sales team all the way down to the installers. Would def recommend!
Anonymous
12 months ago
Thank you for your kind words. We appreciate you taking the time to share your experience with Kimi's Carpets Plus.
5.0
Remy Y.
12 months ago
From phone call to finished install, the process with Kimi's was what I consider to be smooth. They were available for a quote within 24 hours where I got to meet Cam who was absolutely a pleasure to work with. Once the flooring had arrived, the crew for install worked on a Sunday to accommodate my schedule and the finished product turned out wonderful. I appreciate all the hard work of the staff and organization that went into the one day project they were hired for!
Anonymous
12 months ago
Thank you for taking the time to share your experience with Kimi's Carpets Plus. We are very happy everything went as planned and you're happy with the results. Thank you for your business.
5.0
Cecilia T.
12 months ago
Jeremy was prompt and helpful. They did a great job.
Anonymous
12 months ago
Thank you for sharing your experience and taking the time to leave us a review. We are grateful for your review and business.
5.0
Maddy W.
12 months ago
Had our floors installed yesterday and was blown away with how good they look. The folks at Kimi’s are fantastic to work with from quote to install, we had a fantastic experience. I have been gushing to friends and coworkers and can’t recommend them highly enough. So glad we made the call for an estimate. I will definitely do business with them again!
Anonymous
12 months ago
Thank you for sharing your experience with Kimi's Carpets Plus. We love to hear reviews like this. It was our pleasure and thank you for your business.
5.0
Terry C.
last year
Excellent price. Great service. Tony and the Bobs were professional, nice, on time, clean working area, excellent installation. Will work with Kimis again!
Anonymous
last year
Thank you for your kind words. We truly appreciate you taking the time to post your experience with Kimi's Carpets Plus. Thank you for your business.
5.0
LYNNE C.
last year
Tanya and Jeremy were so responsive to my needs and concerns. Super fair in all our interactions. Educated me on flooring and carpets. The carpet layers- the Bob's were awesome. Matched the pattern in carpet perfectly. The stairs look amazing. I HIGHLY recommend Kimi's carpet. So very pleased that I chose this company!
Anonymous
last year
That's just fantastic. We are extremely pleased that you had a wonderful experience with Kimi's Carpets Plus. We also appreciate you taking the time to post a review for us. Thank you for the review and your business.
5.0
Sandy H.
last year
So happy I contacted Kimi's Carpet! Tanya was great to work with!! Pedro did a great job on installation! I would highly recommend Kimi's Carpet to anyone looking for new carpet!! 😊
Anonymous
last year
Thank you for taking the time to leave us a review. We are very appreciative and thank you for your business.
5.0
Mike D.
last year
Tanya, Bob Jr, Bob Sr and Tony all did a great job in both helping us through the initial stages all the way to installing our carpet. Would definitely use them again.
Anonymous
last year
We are glad to hear that. Thank you for your business and for taking the time to leave us a review.
5.0
Barbara K.
last year
We have had Kimi’s out for three different jobs. 1 was to replace the carpet in the whole house. The second was to repair a threshold where another contractor (unrelated to carpet install) messed up the newly installed carpet. The last was to install a stair runner on our wood stairs. Every single time has been a seamless process. Cameron is awesome at measuring and being a sounding board for my (sometimes scattered) ideas. Kimi ordered larger samples for me to take home when I was stuck between three colors. She overnighted them from the distributor without hesitation. Scheduling was extremely easy. “The Bobs”, and Tony were efficient and pleasant installers. Jeremy came for the threshold repair and I was very appreciative when he explained that he would like to get a second opinion from the team on the best plan of attack on the repair. From start to finish, Kimi’s team was low pressure, easy to speak with, understanding of financial barriers and full of knowledge on the best products for our home and life with kids and pets. They were so communicative and just a pleasure to do business with!Thanks to you all!
Anonymous
last year
Thank you so much for your kind words. We appreciate you taking the time to post such a wonderful review. Thank you for your business and support.
5.0
Jack C.
last year
The experience with Kimi's carpet was very good. Tanya the sales person was extremely helpful. We had shopped around and although the others were less expensive, we went with Kimi's. Jim Wright's installation crew was on time and did a great job.
Anonymous
last year
Thank you for taking the time and sharing your experience. We are truly grateful for customers like you.
5.0
George P.
last year
My carpet buying experience was awesome. Excellent service and the installation was amazing ! Bob and Bob performed the best installation I have ever seen incredible attention to detail ! 100% satisfied. Highly recommend this company!
Anonymous
last year
We just love to hear reviews like this. So glad you had a five-star experience. Thank you for taking the time to post a review.
5.0
Jennie M.
last year
Wonderful friendly service from start to finish. 100% recommended!
Anonymous
last year
Thanks for sharing your experience and your kind words. We appreciate you taking the time to post a review.
5.0
S.B. M.
last year
Installers did a great job today. Everything went smoothly and cleanup was wonderful. This is our second time using Kimi’s Carpets. Thanks Cameron for all your help purchasing the carpet.
Anonymous
last year
Thank you for your business and posting a review. We certainly appreciate you as a customer.
5.0
Ellie L.
last year
Tanya Howard our salesclerk was so very good to work with. She always got back to us right away to answer questions. Tanya went the extra mile to work it out that our job was completed before an upcoming surgery date. Bill Wright installed our floor. He came in on his day off to get the lay the floor by the date we needed. Both went the extra mile for us. Bill did a beautiful job laying the floor. Others at the business were also helpful.
Anonymous
last year
Thank you for taking the time to share your experience. Your kind words mean so much and are greatly appreciated. Hope you enjoy your new floor.
5.0
Kathy H.
last year
At first encounter, Cameron was very knowledgeable,patiently explained all pros and cons of carpets and pads. Not the attention we received from well known hardware centers that we first had (paid) estimate from. Installation was smooth and had all 3 bedroom carpeting installed by end of day. Cost was comparable but included furniture moving. Extremely happy overall, so glad we went with Kimi’s Carpet Plus!
Anonymous
last year
We greatly thank you for taking the time to share your experience. Love to hear that you had a wonderful experience and it was a pleasure to do business with you.
5.0
Aimee I.
last year
Guys..yes, this is the place if you are looking for quality and definitely customer service. Tonya was amazing, quick and efficient! The Bob and Bob team that installed the carpet, we couldn't have had a better experience! This company comes highly recommended by us.
Anonymous
last year
Thank you for your kind words. It means a lot to us. We appreciate you and thanks for taking the time to post your experience at Kimi's Carpets Plus.
5.0
John F.
last year
Everyone I interacted with at Kimi's was incredibly nice and likable. They were also very knowledgeable and gave helpful advice to me for the unique situation in the room being carpeted. The installers did outstanding work. I am very satisfied with their work and will definitely use them again for future flooring needs.
Anonymous
last year
Thank you for taking the time to post a review. We are thrilled you had a 5-star experience.
5.0
Bettina L.
last year
Anonymous
last year
Thank you for sharing your 5 star experience with Kimi's Carpets Plus.
5.0
Bailey I.
last year
The details:Met with both Kimi and Jeremy to pick out the right carpet for our home. They listened to our needs/wants then gave recommendations based on our family’s lifestyle. We picked out samples to bring home so we could make the best decision.The facts:We were coached on how the carpet would be laid and the timeframe that it would take. The Bob family did the carpet install at our home. They were very clear on what they would be doing each day. They showed up when they said they would, worked neat and clean. They vacuumed every day when they completed their day.We are incredibly happy with Kimi’s Carpets in Fuquay Varina. We highly recommend Kimi’s for your flooring needs.
Anonymous
last year
We greatly appreciate you taking the time to post this wonderful review. It has been our pleasure to make sure you had a 5-star experience. We are very happy to see you are pleased with the results.
5.0
Jake P.
last year
Jim and his crew did amazing work, and we are very happy with our new floors
Anonymous
last year
Thank you for taking the time to post a review. We are happy to hear you had a five-star experience and we appreciate your business.
5.0
T C.
last year
Everyone We dealt with was very nice and very accommodating. The carpet is beautiful.
Anonymous
last year
Thank you for taking the time to share your experience. We hope you continue to enjoy your new carpet.
5.0
Ronald C.
last year
Awesome job! Very professional!
Anonymous
last year
Thank you for sharing your 5-star experience with Kimi's carpets Plus. We hope you enjoy your new flooring.
2.0
Kevin S.
last year
Unfortunately we had to cancel our work. Installer never showed. Called got no answer at the office. Jeremy was emailed and was Very apologetic and professional.I am disappointed that they didn't have better contact with installers and make sure they are on the job site. The installer gave a very poor excuse and we really didn't believe it. A day of work for my wife was lost because of this.Please don't let this discourage anyone from using this business. We had our carpet done by them and it was awesome!Just think accountability for installers and a check in system for them when they get to a job site should be implemented.
Anonymous
last year
We are truly sorry for this unfortunate event. We are in high demand, and we do not have any backup installers when someone is sick, takes a personal day or their vehicle breaks down. We are in the process of an installer training program …We are truly sorry for this unfortunate event. We are in high demand, and we do not have any backup installers when someone is sick, takes a personal day or their vehicle breaks down. We are in the process of an installer training program to certify and hire more installers. This is a rare occurrence and unfortunately, it happened to you. Again, we are sincerely apologetic to you and your wife. We have refunded your money in full and if there is anything else we can do please do not hesitate to contact us at 919-577-6100.More
5.0
Brenda L.
last year
This is our 2nd install from Kimi's Carpets and we are SOOO HAPPY!!!! Joyce and Chris, the installers, are super nice and sooo professional. They definitely are detail oriented and they do an AMAZING job! Tanya is super friendly and helpful and our experience was A++++++.......these guys are the BOMB!!!!
Anonymous
last year
Thank you for the awesome review. We appreciate you and we are extremely happy you had a great experience with Kimi's Carpets Plus.
5.0
T M.
last year
Cameron offered excellent customer service and went above and beyond to make our experience easy. A great selection of carpet with a professional Installation crew. Highly recommended!
Anonymous
last year
Thank you for taking the time to post a review. We are so happy to hear you had a wonderful experience with Kimi's Carpets Plus.
5.0
Clari C.
last year
Just realized my previous review repeated. I am adding a new review for two rooms of bedroom carpet that were installed by Robert and Bob Dudley. They did an amazing job -- wonderful to work with!!! and Kimi's is amazing to work with. We LOVE the new carpet. Kimi's and Tanya are amazing!!! Thank you so much.Clari.Thank you so much to Jim, Dave and Randy who installed our bedroom carpet this week from Kimi's carpets. They did an amazing job and we absolutely LOVE our new carpet! They were very professional, friendly and great to work with! Tanya is also amazing. Thank you all so much!
Anonymous
last year
We appreciate you taking the time to share your experience. Thank you so much for your kind words.
5.0
Heather B.
last year
Great quality and large selection of carpets! Very friendly staff.
Anonymous
last year
Thank you for taking the time to post your experience. We greatly appreciate it and wish you the best in your move.
5.0
Matthew S.
last year
Jeremy was extremely helpful. He sold us some flooring and we had a little trouble getting it started. He drove to or house then to give us a hand! That is above and beyond for customer service. We will be sure to be buying all of our flooring and carpets from them from now on. Highly recommend!
Anonymous
last year
We are extremely pleased Jeremy was able to help you with your flooring project. Thank you so much for your kind words.
5.0
Josh M.
last year
Very fast, professional and friendly service. Carpet install went very smoothly. I HIGHLY recommend Kimi's Carpets to anyone needing a carpet installed!
Anonymous
last year
Nothing makes our staff happier than 5-star reviews. Thank you so much for your business and your review.
5.0
Linda T.
last year
Great to work with.Tanya was patient with me while I picked out the carpet, sent samples to my home.The Cruz group and the Bob and Bob group were great on install.
Anonymous
last year
We are very pleased that everything went well. Thank you for taking the time to share your experience.
5.0
Joe R.
last year
Quality service and product from start to finish. Remained on schedule too. I will use them again.
Anonymous
last year
Thank you for posting a review about your positive experience. We are truly grateful and thank you for your business.
5.0
mike k.
last year
Anonymous
last year
Thank you for sharing your 5-star experience with Kimi's Carpets Plus.
5.0
Natalie W.
last year
We are so happy with our new floors! Cameron and Jeremy were both super nice and helpful. We wanted the floor in our bedroom and bonus room to be matched to the floor in the rest of our home. They did a great job! Peak our dingy carpet to now our beautiful hardwoods!
Anonymous
last year
thank you so much for taking the time to share your experience. We are extremely pleased that you love your new floors. thank you for your business.
5.0
Kelly C.
last year
We were so impressed with Kimi’s Carpets, they truly went above and beyond - patching and leveling our concrete slab to make sure our new floors would be as even as possible. This added extra days to the job but in the end our LVP floors look wonderful and feel amazing underfoot. Great communication and customer service.
Anonymous
last year
Thank you for your kind words and for sharing your experience with Kimi's Carpets Plus. We strive for excellence in every job that we do. Our installers certainly appreciate the recognition. Thank you for your business.
5.0
Lisa F.
last year
If you need new floors or carpet, Kimi's is the place to go!! I was never pressured into buying anything. If anything, they just purely helped me find the floors that worked for our house and went above and beyond to make it an easy process. Also, the price was so affordable! The crew who installed our floors were so fun and sweet. They were so hard working and made sure I was made aware of everything they were doing each day. I am so happy with my choice to go with Kimi's Carpets. Do yourself a favor and do the same thing!
Anonymous
last year
We are thrilled to hear your kind words. This makes us extremely happy that you had a wonderful experience. It was an absolute pleasure to get to know you. Thank you for taking the time to post your experience.
5.0
Alexander P.
last year
Good experience. Everything was transparent and smooth from the first contact to the end of the project.
Anonymous
last year
Thank you so much for taking the time to post a review. We are so happy you had a five star experience.
5.0
Hijrah H.
last year
Hands down, they give the best customer service and experience ever!
Anonymous
last year
Thank you so much for the kind words and for taking the time to share your experience.
5.0
Angelica A.
last year
Working with kimi and her store managers was very pleasant! They squeezed us into their schedule, kept us up to date with everything, and were very accommodating making sure we understood and liked everything. We worked with them remotely and if they did a great job from far away I’m sure in person they’ll be outstanding!
Anonymous
last year
Thank you for taking the time to share your experience. It truly means the world to us that you had a five-star experience. It was a pleasure working with you and we hope you love your new home here in North Carolina.
5.0
Tracy K.
last year
The carpet looks amazing!!! From the ordering to the install everything went great!! Staff were so nice and the installers cleaned up as they went so there was little to no mess.Thank you to all involved with the sales and install of our carpet!!!
Anonymous
last year
Thank you so much for taking the time to write a review. It really give us joy that you had a 5 star experience.
5.0
Andrew T.
last year
The entire process - scheduling, providing an estimate, and installation - was hassle free and professionally done. The installation crew was clean, courteous, and completed the job within the agreed upon timeframe. I highly recommend Kimi's for your carpet installation needs.
Anonymous
last year
We appreciate your kind words. Thank you for your business and posting a review.
5.0
Judy R.
last year
Anonymous
last year
Thank you very much for giving us a 5 star review. We greatly appreciate it.
5.0
Evan C.
2 years ago
Extremely helpful with my carpet replacement! Would highly recommend them for all your carpet needs
Anonymous
last year
We are so glad to hear your carpet replacement went well. Thank you for taking the time to post a review.
5.0
Nancy S.
2 years ago
Great carpet store. Terrific customer service. Love this place.
Anonymous
last year
We greatly appreciate your kind words. Thank you so much for sharing your experience at Kimi's Carpets Plus
5.0
M O.
2 years ago
I saw their open house posted on Facebook and went to check it out as we need to put carpeting in a room for my parents. The space is absolutely beautiful, They have so many samples and varieties, The staff are so friendly and knowledgeable and you can get samples to take home in multiple sizes to see what best will look great in your space. I am coming back next time but with my husband so we can lock in. Would much rather support a local small business that also gives back to the community.
Anonymous
2 years ago
We are extremely grateful for your kind words. Thank you so much for taking the time and sharing your experience with others. It was absolutely our pleasure meeting you today.
5.0
Jo-Ellen P.
2 years ago
Great help with sales crew. Took their time with me. Definitely not hard sell which I appreciated, but gave valuable materials advice.Install crew (Bob & Bob & Frank) were great! Hard workers & attention to detail with moving furniture (careful). They also did a great job installing some Vinyl Planking for me.I definitely recommend Kimi’s Carpets inFuquay-Varina.
Anonymous
2 years ago
Thank you so much for taking the time to leave us a review. We truly appreciate it, and we are so happy you had a 5-star experience.
1.0
taj1621
2 years ago
Very bizarre interaction. We contacted this company for a relatively small, straightforward job involving a continuation of engineered flooring from our kitchen/dining area into our living area. A young lady came out to assess the job and all was fine. Her and my wife had a discussion, my wife gave her the SKU for the flooring, Googled a few locations having inventory, and she was off to put together a quote.This is where things got a little weird…I received a text message 24-48 hours stating “after extensive research, they were unable to locate our particular flooring…”, thus could not handle our project. Again, this is after we showed them multiple sites having availability. The kicker: we were told they found something similar in style, but it would not match! Why would we opt to install flooring that doesn’t match? Whole situation was weird.If you didn’t want the job - just say it. No need to make up a ridiculous story.Finally, this review is not reflective of their actual work. Only the customer service and communication. It appears all of the reviews are skewed between 1 stars and 5 stars; either love or hate this company.Edit: The pizza reference left by the company is by far one of the dumbest attempts at an analogy I’ve read. This flooring is costs thousands and is being put in my home to increase appeal and equity, not a few dollars for a slice of pizza. Also, I did not try to get the associate fired - I left an honest review of my experience. You cannot do extensive research in 24-48 hours, our job was too small and Kimi’s didn’t appear to want it. That’s fine. It happens. I see now we made the right decision not using this company and I will continue to warn others about them. It has extended from a customer service issue to outright decency and integrity.
Anonymous
3 years ago
Update Again: What makes me angry is people who decide over 7 months later to continue to attempt to tear down a small hardworking business because we did not carry a product they wanted. We work hard for every client, no matter how big …Update Again: What makes me angry is people who decide over 7 months later to continue to attempt to tear down a small hardworking business because we did not carry a product they wanted. We work hard for every client, no matter how big or how small the job, and yes we have more than 1 vendor and it can occasionally take our staff more than 24 hours to hear back from them all. We have gone above and beyond for thousands of clients over the years and work hard at making sure every client gets what they need for their family, their home and their lifestyle. Our reputation speaks for it self, Best of Holly Springs and Fuquay, 2 years in a row, Next door, Neighborhood Favorite, but months later this client continues to try to tear down a local business. Update: I have to say this almost got our associate fired, however, after a conversation with her and after seeing the actual texts, we are angry that this was put up. Our associate did her job. We do not deal with every vendor and we do not buy material off of the internet or from sources we do not trust. She stated "After doing some extensive research on that material, we are not able to obtain this. We can try to find something close but you will be able to tell the difference no matter what. Let me know what you 'd like to do and I will do what I can to help." Also, It is our policy to not install any material that is not purchased through our store as it can effect the warranty.Its like walking in to a pizza place that does not sell the style of pizza you want, are you going to try to get that waitress fired?More
5.0
Niccole N.
2 years ago
Anonymous
2 years ago
Thank you for your review! Hope you enjoy your flooring
5.0
Vyacheslav M.
2 years ago
Recently purchased a house in the area and needed carpets removed and LVP flooring installed. Looked at a few places and several quotes.You will not go wrong with these guys !Jeremy was very helpful, even opened the store after hours to accommodate our work schedule. Prompt and responsive. No BS and no surprises.Delivered ON SCHEDULE, and as promised ! Install team was lightning fast, responsive and neat.Local business as it should be.GREAT JOB AND GREAT SERVICE !Thank you Kimi’s team for making my life easier !!!With appreciation, Slava
Anonymous
2 years ago
Thank you so much for the kind words and taking the time post a review. It means a lot to us to hear you had a wonderful experience. And thank you for the business it is greatly appreciated.
5.0
Loretta W.
2 years ago
Great selection, delivery was fast and install was perfect. Prices are very competitive. Love my carpet
Anonymous
2 years ago
Thank you so much for the nice review, it was a pleasure working with you too!
5.0
Jeffery T.
2 years ago
Kimi’s Carpet Plus did an outstanding job on my LPV. They accommodated me by adjusting their schedule to get the job done in a timely manner. From the estimate to the end of the job, they were fantastic. They completed about 1300 square feet of LPV on my entire first floor in 4 days. The crew completed the job to standard and I highly recommend!
Anonymous
2 years ago
Thank you so much for the kind words. It means a lot to us, and it was our pleasure!
1.0
Jack H.
2 years ago
1.0
Jack H.
2 years ago
2.0
Jack H.
2 years ago
They carpeted all bedrooms and bonus room which was a big job. We had issues with seams showing through and after couple of months back and forth they cleared it with carpet company to replace it all.. they did but we still have seams showing so not sure if it is the installation or just bad brand of carpet...not totally happy with that...We also are trying to repair a small hole that my dog dug in one of the bedrooms which doesn't involve a whole lot..BUT after 5 and 6 calls leaving messages and even speaking with a live person we are no where closer to getting that done.. a tech actually called after my 4th call and was going to do it that weekend or call to reschedule....NO CALLS...I wouldn't recommend a business no matter how good they are getting the job done, but fall flat on the back end if you need some service...very disappointed..
Anonymous
2 years ago
Ugh, OMG this is so frustrating. He’s right that the first carpet failed and we did replace it. I thought that was pretty good service.I don’t understand why he hasn’t mentioned visible seams since we obviously take …Ugh, OMG this is so frustrating. He’s right that the first carpet failed and we did replace it. I thought that was pretty good service.I don’t understand why he hasn’t mentioned visible seams since we obviously take care of any problems with installation. This install was done 5 years ago. Unfortunately his dog chewed a hole in his carpet.We don’t do repairs but we allow some of our guys to take it as a side job to help the customer out and they make a few extra bucks too. They weren’t even going to charge him the full rate to try and help him out. They had to reschedule due to a snow storm. We are busier than ever right now and we appreciate all our amazing customers and their 5 star reviews.And we especially appreciate your patience with supply challenges and labor challenges across the nation. Oh not to mention the occasional snow storm.More
2.0
O O.
2 years ago
Reposting and editing somewhat in hopes that they don't post my personal email information on here again...Installers were unprofessional and said they didn't have masks when we asked them to wear one. They also left all tacks sticking up and I had to do the work myself to keep my family from destroying their feet. When I emailed about it I was told "if you take the head of a hammer and rub it over the carpet(with force), that should force the pins to go down". They did also say they would send someone out if I had trouble doing it but in all honesty - isn't that part of what I paid for? Just seemed rude and not the type of service I expect when putting out several hundred in cash!
Anonymous
2 years ago
truly sorry we forgot to block your email address. Didn't realize it was visible. Although, we want to show our correspondence after the job. It clearly shows this review is misrepresented. This job was over 8 months ago. So, it was quite …truly sorry we forgot to block your email address. Didn't realize it was visible. Although, we want to show our correspondence after the job. It clearly shows this review is misrepresented. This job was over 8 months ago. So, it was quite the shock to just get this review.Mon, Aug 10, 2020, 6:40 PMto meHello!Just wanted to touch base. The carpet looks great and we are so happy with it! I have noticed that there are several tacks sticking up though, at the doors and such. Is there a good way to fix this on our own?Thanks,Renee OrsattiKimi's Carpets Plus Aug 10, 2020, 7:07 PMto ReneeYes, if you take the head of a hammer and rub it over the carpet(with force), that should force the pins to go down. If you still have trouble, gives us a call and we'll send someone out.More
3.0
Amy R.
2 years ago
Store personnel were pleasant and responsive. Carpet quality was as expected. The install lacked quality (door/hallway carpet pile unevenly-carpet backing shows). Biggest failure was cleanup. Debris (dust and pile) left inside. Carpet/pad debris left outside. Cigarette butts in yard and flower pot. After complaining, management offered to return. Because of the holidays it was inconvenient. We took care of the issues ourselves.
Anonymous
2 years ago
Our company goal is to have a 5 star experience from beginning to end. Unfortunately our installation crew fell short on their part. We have made it clear to all of them our expectations. There is no excuse and we are aware they were to …Our company goal is to have a 5 star experience from beginning to end. Unfortunately our installation crew fell short on their part. We have made it clear to all of them our expectations. There is no excuse and we are aware they were to have returned to address any issues you may have had however you canceled the appointment. We do apologize for the issues. We would be more than happy to send an alternate crew out to address any issue you may have. Again, we are very sorry they did to meet the expectations you and I both have.More
5.0
Alan G.
2 years ago
5.0
Michael S.
3 years ago
Great experience with Kimi's Carpet Plus from the time we first talked with them, getting the measurements and the estimate and through the installation. They were very easy to communicate with and were willing to make last minute changes.We had the vinyl plank flooring installed. The installation team was very good; quick, efficient, answered questions I had . They did an excellent job and cleaned up afterward. I would recommend Kimi's Carpets Plus for your flooring needs.
Anonymous
3 years ago
Thank you for the kind words, we greatly appreciate them. We strive to make everyones installation as easy as possible, we were more than happy to adjust things as you needed. Again, thank you.
5.0
Diane J.
3 years ago
Anonymous
3 years ago
Thank you for the 5 starts! We hope you love all your new flooring and will for years to come.
5.0
Lynn H.
3 years ago
Before I undertake any home improvement project, I conduct a “beauty contest” by soliciting estimates from a number of companies. So, I did my usual “thing” when I decided to replace all of the carpet in my home – 5 rooms, 3 closets (including a large Master closet) and a staircase – with hardwood flooring.The winner of the contest was Kimi’s Carpets Plus, Inc. Their pricing was competitive and, most importantly, they were amenable to doing the staircase exactly as I wanted it done. They did what other contestants said could not be done—installed stair treads made of the same hardwood as that on the floors, added nosing that’s flush with the tread! They also moved my furniture for a nominal fee and without damaging anything. Finally, the crew was experienced, courteous AND THEY CLEANED during and after the job was completed. Cleaning consisted of wiping down walls and woodwork, dusting and vacuuming, cleaning the glass in the storm door, etc.I am over the moon DELIGHTED with my new floors! I highly recommend Kimi’s Carpets Plus, Inc.
Anonymous
3 years ago
Thank you so much for taking the time to post a review for us, it means a great deal to leave a house with a clients as happy as you! Thank you again.
5.0
Julie D.
3 years ago
We found Kimi's carpets based on a recommendation from our relator. Jeremy was great to work with, he gave us great advice during the process. Prices were reasonable and communication was great. We highly recommend!
Anonymous
3 years ago
Thank you so much for taking the time and posting a review. It means so much to us, and we are so glad to hear you're happy with our services.
5.0
Rob S.
3 years ago
Excellent customer service 😊
Anonymous
3 years ago
We greatly appreciate you taking the time to post a review. Thank you for the kind words.
5.0
Meghan O.
3 years ago
Kimi was recommended to me by my real estate agent, so I had no other recommendations or experience, beforehand. Now I want to recommend Kimi's Carpets Plus to everyone who is looking for ANY type of flooring. Her team did a fabulous job on my luxury vinyl and carpeted steps. I had HIDEOUS carpet upstairs when I purchased my townhome and they removed it, gave me a great price, and found ways to cut some costs that I really appreciated, after spending most of my $$ on the home purchase. Also, the team was fast and did a great installation and were courteous and efficient. Kimi and her team were also great about communicating. I would use her services again in an instant and highly recommend!
Anonymous
3 years ago
Thank you so much for posting a review. We are very happy to hear you had a wonderful experience. Thank you again for the kind words, it truly means a lot to us.
5.0
Tanya H.
3 years ago
Anonymous
last year
Thank you for posting you had a five star experience. We greatly appreciate it.
5.0
Daniel T.
3 years ago
If you don't use Kimi's you're doing yourself a disservice. These were some of the nicest, most humble people I've ever met, and one of the best experiences I've ever had with someone working on my home.I have zero complaints. The price was unbeatable by anyone in the area, and the quality of work is outstanding. They are extremely committed to customer service - while working on my home, they suffered a catastrophic loss to one of their vehicles (electrical fire) and they lost NO TIME in completing my floors on time. If this isn't a reason to choose Kimi's, I don't know what is.I will choose Kimi's 100% of the time and recommend them 100% of the time to everyone I know. I'd give 6/5 stars if I could.
Anonymous
3 years ago
We are truly thrilled to hear such kind words. It was an absolute pleasure working with you as well. Thank you for taking the time to post a review.
5.0
Justin P.
3 years ago
Absolutely amazing company . The owners helped my wife and I to redo the floors in our whole downstairs . Staff had their mascon at all times while working Hours upon hours . Very happy about it . Workmanship excellent !! Friendly staff would recommend them to anybody. Can’t wait to do the upstairs . Thank you so much for an amazing job you did
Anonymous
2 years ago
Thank you so much for your kind words. It means so much to us and it was a pleasure working with you.
5.0
Bobby B.
3 years ago
Recently had some flooring installed at my house, they did great work and we were very happy with the end result! Would definitely recommend them to a friend!
Anonymous
2 years ago
Thank you so much for your review. We greatly appreciated it and it means a lot to us here at Kimi's Carpets Plus.
5.0
Mary (.
3 years ago
Excellent service and advice from Jeremy at Kimi’s !! We are remodeling and I will be giving them the business - support local !!
Anonymous
2 years ago
Thank you so much for your kind words and support!
5.0
Michael T.
3 years ago
If I could rate this company a ten I would. The professional attitude and can do approach was impressive. Our carpet looks great!!I will recommend this company to my friends and family.
Anonymous
3 years ago
Thank you so much for the kind words. Nothing makes us happier than to see reviews like these.
5.0
frog f.
4 years ago
Outstanding people, prices and selection.
Anonymous
2 years ago
Thank you for your review. We absolutely love to hear reviews like this.
5.0
Gabrielle R.
4 years ago
Kimi's Carpets Plus did a wonderful job both laying engineered hardwood, and carpet in our home. Kimi coordinated this job flawlessly herself all during COVID quarantine and from states away as we were relocating to the area. I have nothing but good things to say about Kimi's Carpet customer service, quality of flooring products, and installation crews- very efficient and professional. I highly recommend Kimi's Carpets Plus for your flooring needs!
Anonymous
4 years ago
Gabby, it was more than a pleasure to help you with your move. We understand that moving states is difficult enough. We strive to make each individual job run as smoothly as yours did. Again thank you for the kind words.
5.0
Sybil C.
4 years ago
if you want GREAT QUALITY CARPET OR FLOORS and you want it DONE RIGHT then you need to get your Flooring from these Folks. They are a FAMILY OWNED BUSINESS and absolutely THE MOST AWESOME folks you will ever meet. They treat you like FAMILY. I would NEVER get my Flooring from anyone other than Kimi's Carpet Plus. TRUST ME... YOU WILL LOVE THEM AND THEIR WORK
5.0
Cynthia L.
4 years ago
So happy with the service I received from Kimi's Carpet Plus. They did an awesome job replacing my upstairs carpet and main flooring. Very professional. Highly recommend to everyone.
Anonymous
4 years ago
Thank you so much for your business and your kind words
5.0
Chelsea N.
4 years ago
If you need carpet replaced, I highly recommended Kimi's Carpets Plus. They are fantastic. We have used them twice and they are always fantastic. They are also a local family owned business.
Kimi's P.
4 years ago
Thank you so much!🤗
5.0
Ximena F.
4 years ago
We are very happy with the carpeting job. The team was informative and efficient. The space looks beautiful!We look forward to working with Kimi’s Carpet Plus again!
Anonymous
4 years ago
Thank you so much. We are completely thrilled and grateful for your kind words.
1.0
Petie H.
4 years ago
We went there for an estimate....they never called us back or gave us any information
5.0
Catherine C.
5 years ago
There couldn't have been a better experience! Thank you Kimi, Mike, Angel and Martine for the great job! My entire lower floor was done in about two full days!
Anonymous
4 years ago
Thank you so much for your kind words. It truly means so much to us that you are happy with your experience at Kimi's Carpets Plus.
1.0
Toma A.
5 years ago
Anonymous
5 years ago
This gentleman lives in Romania, we are not sure why he posted a 1 star review on a US company. we've never done work for him
5.0
Rhonda L.
5 years ago
We are in love with our new kitchen floor. Kimi and Mike are amazing , they came out and explained everything, even helped us figure out what would look good , kept in touch, great prices, and great work. Thank you so much.
Anonymous
2 years ago
We loved working with you guys! We hope you enjoy your flooring for years to come.
5.0
Pierre J.
5 years ago
Anonymous
last year
Thank you for posting your 5-star experience with us, we greatly value you as a customer.
5.0
Richard J.
5 years ago
Installed laminate flooring in my kitchen, living room, and 3 bedrooms in 2015 and they have stood the test of time. They were professional and courteous. I highly recommend them for anyone's flooring installation.
5.0
Sarah B.
5 years ago
Kimi’s Carpets Plus is a family owned company and once you walk in through the front door you instantly become a part of their family! We were impressed with the large selections they carry and Juliette helped us in choosing exactly what we were looking for and staying within our budget! Kimi and Mike along with other staff members kept us informed before, during and after the process of the installation. The job that Kimi’s Carpets Plus did was outstanding and we love the vinyl plank flooring and the carpeting! We highly recommend Kimi’s Carpets Plus.
5.0
Michelle R.
5 years ago
Such a wonderful experience! Kimi’s gave a competitive quote and finished the installation ahead of schedule. Love supporting a local, family-owned business!
Anonymous
last year
We are extremely pleased to hear your kind words. We value the relationships we build with our customers. We greatly thank you for taking the time to share your experience with us.
5.0
Amanda S.
5 years ago
We would recommend Kimi’s Carpets Plus! The nesting stage had kicked in while I was Pregnant with our now 5 years ago! I was one indecisive momma! They were patient and helped us pick the right floor for our downstairs! Had the floors installed a week after delivery!! They still look great!!! Thank you Kimi!
5.0
Kristin W.
5 years ago
I highly recommend KIMi’s carpets! Their prices were super competitive, they work their butts off and my floors are gorgeous. We had a minor issue and the jumped right on it and fixed it right away. Kim and Michael helped us work with our insurance when our houses flooded just months after they put our new floors in. There were days I was in tears working with the insurance company and Kimi and Mike did backflips to take pressure off of me. People ask me all the time who did my floors and I quickly recommend them. Professional, kind, competitively priced and local. Love this company.
5.0
Amy B.
5 years ago
Kimi's Carpets Plus installed hardwoods throughout the first floor of our home. We are THRILLED with the product they helped us select!!! Kim was involved in the entire process, dropping by during installation to check in with us, ensuring materials were delivered on time and answering numerous questions we had. I would not hesitate at all to use Kimi's Carpets Plus for future flooring needs as they are fair priced, honest and reliable. Our installation was seamless from start to finish thanks to the superior level of customer care their staff provided. Repeat customer here!!!!!
5.0
Amanda S.
5 years ago
We would recommend Kimi’s Carpets Plus! The nesting stage had kicked in while I was Pregnant with our now 5 years ago! I was one indecisive momma! They were patient and helped us pick the right floor for our downstairs! Had the floors installed a week after delivery!! They still look great!!! Thank you Kimi!
Anonymous
last year
We love to hear that. It was a complete pleasure working with you. The little one must be getting big now.
5.0
Chuck T.
5 years ago
Anonymous
2 years ago
We hope to be able to come to everyones aide like we did for you.
5.0
Allison S.
5 years ago
I can't say enough good things about Kimi and Her husband Mike! They replaced carpet in our master bedroom that had been destroyed by our puppy who decided that was his secret pee spot. They were up front and honest with us. They worked well with my crazy schedule, were mindful of the rest of our home and the interactions between Mike and his staff were amazing, like nothing I've witnessed before. Kimi made sure that I was satisfied with the job well done and I was 100%. The customer service was top notch and they treated me like family. I will definitely be using them again!
Anonymous
last year
Your kind words put a big smile on our faces. It was an absolute pleasure working with you. We can't thank you enough for taking the time to post your experience with us.
5.0
Mary B.
5 years ago
As a realtor, I give advice quite often to my clients about how to prepare their home for sale. One of the biggest concerns in any sale is the condition of the flooring. When I was in the process of preparing my personal home for sale, I realized just how challenging it is to choose a floor that will appeal to the majority of buyers out there. The number of choices were daunting. What type of flooring, what color of flooring... it was overwhelming. I had purchased flooring from Kimi’s Carpets Plus in Fuquay several years ago and my experience was good so I decided to go back. Kimi took me by the hand and helped me choose a quality product in a color that would appeal to the majority of buyers. She was patient as I waffled back and forth trying to decide. She sent many samples home with me and even stopped by to look at the samples with me. Kimi went above and beyond. Kimi’s Carpets Plus team of installers were professional, hard working, kept a neat work area and answered all of my many questions. There are many choices when it comes to flooring. I chose to work with this local company because of the down to earth conversations, the home town enthusiasm one expects when you walk in the door and the patience and professionalism of Kimi and her team. Highly recommended. Would use them again.
Anonymous
last year
You are always a pleasure to work with. We sure do miss you around here. Hopefully, you will visit Fuquay again.
5.0
Joanne R.
5 years ago
Very reasonable prices. People friendly and easy to work with. Would strongly recommend.
5.0
Judy B.
5 years ago
Excellent knowledgeable staff. Great communication. Friendly.
5.0
Kimberly F.
5 years ago
Great company to work with and experienced, professional installers.
1.0
Arnaud B.
5 years ago
Poor quality work. Stairs they’ve installed are unsafe
Anonymous
5 years ago
We do not know who this gentle man is, we have never done work for him, we believe he was coerced into posting a review
1.0
Britney T.
5 years ago
1.0
Steve M.
5 years ago
Anonymous
5 years ago
We do not know who this gentle man is, we have never done work for him, we believe he was coerced into posting a review
5.0
Gina T.
5 years ago
I needed a carpet for a vendor space at the Southern Woman's Show and contacted Kimis Carpets for assistance as flooring is mandatory at this event. They were able to provide a cost effective yet beautiful choice for our booth. Their staff was friendly and efficient. Wonderful experience and will definitely use them again!
5.0
Drive B.
5 years ago
Kimi and her husband Mike have literally saved us time and time again! Our pup chewed up not 1, but 2 carpets in our home within 2 weeks of each other! After 2 other estimates, and being told both carpets could not be saved, and needed replacing, I called Kimi! Mike came out the next day and "replaced" only the square that was chewed and saved both Carpets! You can't even tell, they both look brand new! He was so personable and honest about what needed to be done. He was super quick, and extremely pleasant to work with! This Christmas our in-laws decided to come for a week, and told us last minute. Our stairs needed new carpet badly, and Mike worked late into the evening to get it replaced before they arrived. To top it all off... Kimi personally came over the day after my kids moved out with her cleaner and helped me shampoo the rugs because I was injured, and she knew the machine would be tough for me to maneuver. These local busines Owner's go above and beyond for their clients, who quickly become their friends! We will never shop anywhere else for carpets in the future! They've got our business, and friendship for life!
5.0
charles d.
5 years ago
Kimi's Carpets Plus is an amazing company! Just the other day my dog tore up a massive amount of carpet and padding right by my bedroom door. It was everywhere and the carpet was completely destroyed. Kimi's soon came to the rescue. Within 2 days they were able to provide me with the carpet I needed, come out and repair it, and even made it look like nothing had ever happened. I was having a christmas party and they were able to get this done by my deadline even in the craziness of the holiday season! The sales rep I worked with as well as the installer were kind, very educated in the field, and a pleasure to work with! I cannot thank/recommend them enough! Go see Kimi and her team at Kimi's Carpets Plus!! See before and after photos attached!
Anonymous
2 years ago
Thank you for your review! You guys were fabulous to work with.
1.0
Michael T.
5 years ago
*Update March 2019*1) Rather than provide good service, Kimi's lawyer threatened to sue if I don't remove my review.2) When her lawsuit threat didn’t work, she went to a Judge (without me/my lawyer present), claimed my reviews were tantamount to “stalking,” to try and get a temporary order. Fortunately we were ultimately able to get this dismissed due as there's obviously no evidence.3) After just a few weeks of normal use the stairs started falling apart and became unsafe.4) We've paid $11k+ to have the unsafe & amateurish-looking stairs redone from scratch, and to complete the work in the family room that they weren’t able to complete.5) To date, we’ve had no apology or even acknowledgement from the owner for the rude behavior of her husband, that they aren’t able to finish the contracted work they took a deposit for, that she tried to trick us into paying for work not completed, or interest in discussing their mistakes.6) Every single one of our houseguests complained about the stairs they installed, saying they were unattractive and unsafe. One even refused to use them after going up/down the first time due to safety concerns.7) The owner has abused her role as admin of the Ladies of Fuquay FB group and blocked my wife in retribution for the negative review.**TL;DR This company overpromises and underdelivers, has a pattern of lies and deceptive behavior, and accepts payment for work they’re unable to complete. The owner is rude, unprofessional, and has a temper with both his employees and customers. The project was delayed at the last minute by 2 weeks. They refuse to even acknowledge their mistakes, and tried to trick us into paying for the work they're unable to complete. Don’t make the same mistake as us by hiring this company.We hired this company to install vinyl floors in our house for $12k+. It started off poorly; they called us the day before starting to say that the material hasn’t arrived yet, and that their start date would be delayed 2 weeks. This was an issue as we scheduled our entire busy December & an already paid for vacation, around the install dates they’d given us. This also meant they’d be installing right before Christmas, with guests staying with us, causing more disruption. We let it go w/o saying anything, and just worked around their new schedule. It isn’t so much that there was a delay (someone forget to order the materials?) but that they didn’t bother telling us until the last moment.During the 5 day install, the owner was constantly yelling at his employees, making things uncomfortable for our family & visitors.Only after we paid a 50% deposit & they did much of the job, the owner said he couldn’t do part of the contracted work. I tried to discuss options, but he stormed out of the house cursing at us. My wife, our visiting houseguests, and I were left standing there in shock at his behavior.Their office called and said they weren’t sure if it could be done. None of this was mentioned to us from the start, or when they accepted the deposit, or when they started the work.Another contractor who also installs flooring and was there earlier during the project, made numerous remarks about workmanship quality issues; gaps, damaged trim, no pad, etc. Since the owner stormed out in a tantrum, I didn’t have a chance to bring them up.What gets me is we bought the flooring they suggested. If that flooring wasn’t good for stairs or the family room, they should have suggested something else.Next day,Kimi insisted the work was finished & we need to pay the remaining amount ASAP. It blows my mind how she could possibly insist we pay for work they aren’t able to complete. I told her that we’d be happy to pay for the work that was completed and for the materials that were used. Eventually they sent a new invoice, but to date she has neither acknowledged nor apologized for their mistakes, stating that the work was done during the agreed timeframe (it wasn’t), that it was complete (it wasn’t), and that her husband cursed at me in my home in front of my wife & houseguests.
Anonymous
5 years ago
I am not exactly sure where to begin. This entire review has us confused. We were in the home for a week and worked on a very specific schedule set forth by the home owner, had there been any issue that he stated he could have stopped the …I am not exactly sure where to begin. This entire review has us confused. We were in the home for a week and worked on a very specific schedule set forth by the home owner, had there been any issue that he stated he could have stopped the install or contacted the store at any time. There are too many statements in this review that are false for us to even respond to all of them. From time to time when jobs start we run into issue and certain things can not be done as our clients have hoped. We contacted the homeowner and there was not issue, we even offered different options as solution. The team worked tirelessly to complete this job at the owners time frame and that is exactly what was done.More
1.0
Michael T.
5 years ago
TLDR; This company overpromises and underdelivers, accepting payment for work they’re not able to complete. The owner is rude, unprofessional, and has a temper with both his employees and customers. The project was delayed at the last minute by two weeks. They refuse to admit their mistakes, and even tried to trick us into paying for the work they're unable to complete. Read their bad reviews to find out how they deal with things when something goes wrong. Don’t make the sam...Continue Reading
1.0
Michael T.
5 years ago
5.0
JOHN C.
5 years ago
Hands down Kimi's Carpet is second to None!! Finding this hidden "GEM" "Kimi's Carpets" on Angies List was the BEST decision ever!!Not only did Kimi Execute like a Champ with their Quality Installation and Superior Customer Service. She was able to get all the flooring installed in the time we needed it done, with time to spare before our family arrived!This store has exceeded our expectations in so many ways, from start to finish this was "the best" flooring install experience we've ever had! We will back for all our future flooring needs! Thank you so much Kimi's Carpet!! Big John and Jacqueline Counts!
Anonymous
4 years ago
Thank you so much for your kind words. It means so much to us, and we look forward to working with you again.
5.0
Heather M.
6 years ago
5.0
Stacy B.
6 years ago
A few weeks ago we began our search for LVP flooring for our downstairs. We got a quote from Kimi's and one other place. Kimi and Mike worked after hours to price match the quote we got AND Juliette came in after store hours to get us approved for the financing before the deal ended. Last week was finally (due to our timeline!) the install of our LVP floors. Mike and his dad worked hard taking out the super glued previous hardwood flooring before getting to installing the LVP floors. They look FABULOUS!!! We will use Kimi's again when we need to replace our carpets upstairs.
5.0
Alicia S.
6 years ago
Kimi was very knowledgeable about helping us choose the right type of carpet for our bonus room. Installation was great and the guys were professional. I highly recommend!
5.0
Eric W.
6 years ago
I bought about 900sqft of laminate flooring from Kimi's and had a great experience. Their staff is courteous and knowledgeable. I was also very surprised at how affordable their prices are compared to Home Depot. The quality of the flooring is also much better than what Home Depot has. Highly recommend.
1.0
Lesa P.
6 years ago
BUYER BEWARE!!! I would NOT recommend this company. Back in March 2018, I had them to come out to measure for carpet (pre-construction) with no walls, three months later I asked them to measure again-now that walls are present. They refused my request to verify if the measurements differed. I believe they did. Furthermore, written on my two carpet quotes (then and now) was to pay by "cash or check"; where as they have a current advertisement on ALL Harris-Teeter shopping carts (in Fuquay) saying they offer a "12 month -interest free finance option". I wasn't given this option or was it communicated to me that financing was an option. Something is VERY suspicious with this company OR was it that I was profiled? I told them to forget it, I wouldn't be using them for my new carpet. I don't do business with ppl, I don't trust. I told them I am going to use ALL social mediums to warn others to beware, and to tell them to get several other quotes before choosing Kimi's Carpet. I am also going to contact HGTV to share my experience and for them to review whether or not Kimi's Carpet Plus can continue to promote a relationship with HGTV.
Anonymous
6 years ago
We take reviews seriously here at Kimi’s. However, we find this review overly attacking. We have policy’s in place that protect our time and work. We do not supply clients with measurements as we have had clients take them to other …We take reviews seriously here at Kimi’s. However, we find this review overly attacking. We have policy’s in place that protect our time and work. We do not supply clients with measurements as we have had clients take them to other companies costing us valuable time and money. Our estimates are free and in this case 2 were done at no cost. The addition of sheet rock did not affect the measurements as the change was so minor. Financing is adversitised and if requested can be an option, as well as a discounted cash/check price which was DEMANDED in this case.More
5.0
Liliana A.
6 years ago
5.0
Lyle B.
6 years ago
We moved from our house in Cary to Fuquay-Varina in order to sellthe house in Cary. The house in Cary needed new carpet and LVP floorsin the kitchen and bathrooms. Got quotes from several vendors to include Kimi's. JJ was the salesperson. Had 1 or 2 less expensive quotes, but those vendors seemed to want to push low quality. JJ gave me a very fair quote. I wanted to remove the old flooring before painting and install new after painting, which they did. For both removal and installation, they seemed to have plenty of help, and both jobs were done quickly. I was very happy with the work and I believe the new flooring helped the house sell well. Since I lived in F-V at the time, I would stop in occasionally to their shop to ask questions. Everyone I spoke with seemed very customer focused and knowledgable. I high recommend Kimi's carpet plus.
5.0
Lyle B.
6 years ago
5.0
James K.
6 years ago
I and completely satisfied what a great job ! And the product is superb along with professional installation .
5.0
Barbara B.
6 years ago
4.0
Meagen F.
6 years ago
5.0
Lis B.
6 years ago
Hard to believe that a local small town store can beat a huge home improvement stores prices? Or be better than the ones you see on TV? I will never buy anywhere else!! Price excellent, service knowledgeable and friendly. And you buy local and support small business. Can't get any better than that.
Anonymous
last year
We are truly grateful for your review. Thank you so much for sharing your experience.
5.0
Christine A.
6 years ago
We had Kimis for a rental home we have. They sent someone out to quote it same day and was able to instal the carpet days later. I HIGHLY recommend!
5.0
Davud H.
6 years ago
Excellent in every way very impressed from A to Z!!!
5.0
Charles D.
7 years ago
5.0
Ashley J.
7 years ago
Had the absolute best experience with Kimi's they were helpful from start to finish I had hail damage and had absolutely no clue on what floor I wanted they came out with samples and helped me pick the floor that was right for me and my family the installers were very fast and professional
5.0
Christine A.
7 years ago
I had a great experience working with JJ. They are professional and easy to work with. JJ went above and beyond to get my floors done, I had all but two bedrooms done-almost whole house, even with unforeseen setbacks they got it done within a week! I love my new waterproof vinyl plank floors! They look fabulous!
5.0
Alyson R.
7 years ago
5.0
Krista C.
7 years ago
We had our carpets replaced a few months ago and Kimi and her staff are great! Everyone was so friendly, accommodating, and helpful. Our carpets are beautiful! What a great experience.
5.0
Jocelyn O.
7 years ago
We had a wonderful experience using Kimi's Carpets Plus. From start to finish, the entire staff went out of their way to help us and provided great customer service. They were always punctual and got the job done in a timely manner. So glad we chose this local, family-owned company!
5.0
Jocelyn O.
7 years ago
Great experience working with everyone from start to finish. Very professional, always on time, and courteous. So glad we chose them!
5.0
Leigh H.
7 years ago
So my dog messed all over my floors right and I absolutely couldn't get the smell out like, it just REEKED in my house after that. So I go to Kimi's carpets plus and they tell me about this awesome thing called WATERPROOF BACKING. So basically I got a new floor, that's got a waterproof back up in case my husband decides to let the dog eat seven cans of Vienna sausages again! Thanks so much, you guys ROCK!
5.0
Kait L.
7 years ago
I am blown away by the professionalism and efficiency of Kimi's! Not only did they go above and beyond to make sure that my floors were taken care of, they also called a week later to check in, and make sure I was still enjoying my purchase! Forget the big companies! I will always stick locally with Kimi's!!
5.0
daniel c.
7 years ago
5.0
Jennaia J.
7 years ago
5.0
Christopher M.
7 years ago
Kimi and her team was great to work with from start to finish. They helped my wife with a proper carpet and color selection and gave several recommendations as well as larger samples to see what colors would best work in our house. We set an install date for 3 weeks out, it was their first available time. They showed up on the date of the scheduled install. We had done quite a bit of cleaning and did our best to get everything out of the installer's way, clothing, toys, small furniture and books, etc. This allowed them to do our entire 4 bedroom project within one day. Which was a great surprise to us! It was originally scheduled to be a 2 day project. Thank you Kimi!
5.0
Alfonso D.
7 years ago
Kimi and her team have a great selection of products and the pricing is reasonable and competitive. The turnaround time to complete the jobs are quick. When on site they are professional, clean, and efficient. We loved our multiple experiences with Kimi and her team and look forward to using them many more times in the future.
5.0
Maddi L.
7 years ago
The experience with Kimi and her company was great from start to finish. I was very unsure with what type of flooring I needed or wanted. After my first meeting with her was in our home. We were impressed by her knowledge of all the different types of flooring and decided to choose carpet for our 2nd floor and Vinyl Planks for our Kitchen and baths.The entire process was easy. They worked with my schedule because I am a local business owner and have very limited time. I really can not say enough about them. Kimi and Mike were professional and courteous. I just want to thank them for all their hard work.
5.0
Amy B.
7 years ago
Kimi's Carpets Plus took excellent care of us while installing hardwoods throughout the downstairs of our home. Kim was in contact with us during the duration of installation. Impressed and glad we decided to support a LOCAL business. Will post a picture of our flooring when I clean the house :)
5.0
Megan G.
8 years ago
We just got our upstairs carpets replaced after we had flooding from the hurricane. Kimi and Mike were very responsive and also very helpful and patient while we dealt with our insurance company. Their team of installers were great guys!! Very polite, professional and were even courteous enough to be as quiet as they could when my baby fell asleep on the couch. Definitely recommend them!! Support local!
5.0
Anna B.
8 years ago
We have a rental home in the area of Fuquay-Varina. We currently live in NH. Previous tenants trashed our home from floor to ceiling. We needed someone ASAP to lay new floors down. Kimi and I did all of our business and transactions over the phone and email. She sent me samples and suggestions. She suggested a particular flooring that I absolutely love. I am beyond amazed how easy it was to work with her long distance. I was very stressed out with how the tenants left the place and she was so compassionate and made sure she would not add on to my stress. Installation was flawless, professional and on time. I had no worries knowing they were in my home unattended...that is huge! Billing was super easy online. For as long as I home in NC, Kimi's Carpets will have my business. No doubt. I HIGHLY recommend using them for your flooring needs.NOTE: They laid down carpet, laminate and refinished hardwood floors.
5.0
Jason H.
8 years ago
I wish I could put some pictures up. I had 2300 sq/ft of LVT planks covering my entire downstairs. My wife is so happy, I'm pretty sure that even after 18 years together, I may even get some "special thanks" after the beautiful work that was done. I will be using and recommending them to any and everyone that even mentions the word floor to me. Amazing job guys!!!!
5.0
Jon H.
8 years ago
We used kimis carpets plus to install the carpet in our new home. We had a closing date and needed the flooring in place before we moved in. They were willing to work around our realtors schedule to get into the home to do a measurement. We met them in their office in Fuquay Varina and were amazed at how quick and easy the process was. We chose a carpet and pad and the day after our closing they started installing the carpet into our home. We were so pleased with the experience that we had them install carpet in the home we were selling. They were great to work with and communicated time and scheduling. I could not be happier with them. They did a great job!
1.0
Virginia D.
8 years ago
I'm not sure where all the glowing reviews come from. We purchased a remnant one day and made several attempts to call about picking it up... never got an answer on the phone. Stopped by, but had to come back again later because the right person wasn't there. Was given the incorrect remnant, completely wrong size... the employee paced out the dimensions rather than actually measuring it... but this error wasn't discovered until we took it to the binder ( the employees had no name or address, just vague directions on how to get there). Everyone we dealt with at this business was unprofessional. Luckily the binding guy at the other business is giving us credit for what we paid for the useless scrap we were given from Kimis toward the purchase of a carpet through him. Not doing business with this company again.
Anonymous
8 years ago
Ms. Wallace, To clear up the false claims in your review. You purchased your remnant on Saturday, you stated you would be back Monday to retrieve it, however no one showed up. You made 2 attempt on Tuesday to obtain the carpet. 2 calls …Ms. Wallace, To clear up the false claims in your review. You purchased your remnant on Saturday, you stated you would be back Monday to retrieve it, however no one showed up. You made 2 attempt on Tuesday to obtain the carpet. 2 calls were made, one at 11:09 am and one a 1:22 pm, both were answered and we were unavailable to get the carpet out of the warehouse in the morning, but as we stated we did get the carpet to you in the afternoon. At that time, your husband viewed the carpet and approved the style, color and size. We gave him the carpet he viewed and approved.When he asked where he could get the binding done, our office gave your husband directions to his office. I am sorry you feel as though we deserve a bad review for a carpet that your husband viewed and approved before he left with it. We were more than professional, we gave you what he approved. Had you called and told us you were not happy with the carpet he choose we would have been able to exchange it for you. However, you decided to give us a bad review instead of getting an exchange or a credit, which is an option that was available to you.More
5.0
Mike J.
8 years ago
Very good prices with excellent service. There is no reason to go to one of the major name store. I would most definitely use them again! The service is alone reason enough to use Kimi's Carpet!
5.0
David
8 years ago
Very Satisfied
"I have had three projects done in the last year by Kimi's Carpets and they were great through the whole process on all of them. From estimates to install, and even having to come back to repair a seam that came loose, they were fantastic. Very pleased and they will be the first that I call for future flooring jobs."
5.0
David N.
8 years ago
Kimi's Carpets Plus has been great to work with! They have done three projects for me, one at my office and two at home. For each project, the owners themselves came out and did a free estimate in which they measured the space and spent lots of time talking with me about the multiple flooring options (I went with LVP and carpet). On two of the projects, one of the owners was actually the one doing the install! The projects were all done in a timely manner and they left the job sites clean. I truly believe that you will not be able to find a flooring company that cares more about your satisfaction than Kimi's Carpets. Thank you for making my office and home beautiful!
5.0
NCGuyGirl
8 years ago
Love my new floors!
"Kimi's installed Shaw vinyl plank in my living room and 3 bedrooms 3 weeks ago. It's beautiful - looks like hand scraped wood. We have two dogs, so this product gives us the look we want with great durability. Kimi's was great to work with and did exactly what they said they would. They worked with our schedule to get the floors done before we moved in. The only way I could be happier would be if I could have this floor throughout the house! Nice people, knowledgeable, and they have a great product."
4.0
Karsten
8 years ago
Good service and craftsmanship.
"We were very satisfied with the service and craftsmanship of the installation, and the pricing seems reasonable."
5.0
Mick
8 years ago
"Great service, great prices!"
We absolutely love kimi and family. We love our new floors and saved thousands compared to those companies on TV.
5.0
Scott R.
8 years ago
Great place and great people to work with. Prices were better than all the big box stores. The install was perfect and the guys were great. Thanks!!!
5.0
Rob C.
8 years ago
Installation was fast and painless. We are very happy with our carpet installation!
5.0
David A.
8 years ago
Very responsive via email. Kimi was professional yet personable. The scheduled and completed faster than any other company I contacted, at a slightly lower price.These people are quick and easy to work with.
5.0
Brittany C.
8 years ago
Kimi and Michael were a dream to work with! Everything was professional, yet personable and friendly. Our floors look great too! They were in and out in two days and they replaced carpets in the living room, hallway, 3 bedrooms/closets, and the stairs, plus vinyl in one bathroom and the kitchen. They moved everything and put it all back together perfectly...I think the bed is even a little more stable now. Thanks guy! Will call again!!
1.0
Cyndra F.
8 years ago
Need to add an unfortunate second post since the company has now caused us to lose time by being unresponsive and making promises they haven't kept, although they did a good job for us last year. Reached out several times via email and phone requesting quote on another job. After three weeks Kimi finally visited the property, promising a quote by end of day. 2 weeks later and several emails/calls to the company she finally advised that she had mistakenly shredded the quote. She set up appt to come out again. After scheduling my day around 2nd visit, on morning of 2nd appt they called to say they had miraculously found the measurements so would not need to meet at the house. They promised to have quote to us by end of day. A week later and nothing. They have unfortunately lost any future business with us in our numerous rental units and personal home.
Anonymous
7 years ago
Cydra, Firstly I must apologize that your estimate did not make it out to you in a timely manner. I did mistakenly shred the original and in fact did own up to it. I am sorry the estimate did not go out as promised in a timely manner, I …Cydra, Firstly I must apologize that your estimate did not make it out to you in a timely manner. I did mistakenly shred the original and in fact did own up to it. I am sorry the estimate did not go out as promised in a timely manner, I have been behind in getting them out and your file got missed. There is no excuse however, from time to time an error will happen.I do sincerely apologize for my error.More
5.0
Kristin W.
8 years ago
5.0
Brian W.
8 years ago
5.0
Mark P.
8 years ago
Kimi's installed new carpet and vinyl in our new house. They were great to work with and the installers did an excellent job! I highly recommend them.
5.0
Paula
9 years ago
I was very happy with the work done by Michael, who brought his father and a helper. It was comforting knowing I had over 100 years of experience in one room that needed flooring work. Would definitely hire again and recommend!
5.0
Denise D.
9 years ago
The process from beginning to end was great. The pricing was fair, every member of the team was professional and courteous and emails and phone calls were answered in a reasonable amount of time. When there was a problem a solution was worked out immediately to everyone's satisfaction. I would highly recommend Kimi's Carpets Plus!
5.0
Lucy M.
9 years ago
I have been using Kimi's Carpets Plus for about 3 years now. They installed carpet in my house in Kitts Creek - entire second floor plus stairs and did a great job. I just needed my dining/kitchen floor replaced and immediately called them again. The floor looks amazing! they are my go to place for flooring and I highly recommend them!
5.0
Margaret C.
9 years ago
From my very first step into their shop to the completion of the work in my home, Kimi's Carpets Plus treated me like a ViP. I was impressed with their professionalism, but also their personal touch, friendliness and caring about their product, installation and customer satisfaction. I also love that it truly is a family business. I had the whole family in my house at once, doing carpet and linoleum!! They were great. If you want good personal service, I recommend Kimi and her clan!!
5.0
Margaret C.
9 years ago
From my very first step into their shop to the completion of the work in my home, Kimi's Carpets Plus treated me like a ViP. I was impressed with their professionalism, but also their personal touch, friendliness and caring about their product, installation and customer satisfaction. I also love that it truly is a family business. I had the whole family in my house at once, doing carpet and linoleum!! They were great. If you want good personal service, I recommend Kimi and her clan!!
5.0
Margaret C.
9 years ago
From my very first step into their shop to the completion of the work in my home, Kimi's Carpets Plus treated me like a ViP. I was impressed with their professionalism, but also their personal touch, friendliness and caring about their product, installation and customer satisfaction. I also love that it truly is a family business. I had the whole family in my house at once, doing carpet and linoleum!! They were great. If you want good personal service, I recommend Kimi and her clan!!
5.0
Margaret C.
9 years ago
From my very first step into their shop to the completion of the work in my home, Kimi's Carpets Plus treated me like a ViP. I was impressed with their professionalism, but also their personal touch, friendliness and caring about their product, installation and customer satisfaction. I also love that it truly is a family business. I had the whole family in my house at once, doing carpet and linoleum!! They were great. If you want good personal service, I recommend Kimi and her clan!!
5.0
Margaret C.
9 years ago
From my very first step into their shop to the completion of the work in my home, Kimi's Carpets Plus treated me like a ViP. I was impressed with their professionalism, but also their personal touch, friendliness and caring about their product, installation and customer satisfaction. I also love that it truly is a family business. I had the whole family in my house at once, doing carpet and linoleum!! They were great. If you want good personal service, I recommend Kimi and her clan!!
5.0
Margaret C.
9 years ago
From my very first step into their shop to the completion of the work in my home, Kimi's Carpets Plus treated me like a ViP. I was impressed with their professionalism, but also their personal touch, friendliness and caring about their product, installation and customer satisfaction. I also love that it truly is a family business. I had the whole family in my house at once, doing carpet and linoleum!! They were great. If you want good personal service, I recommend Kimi and her clan!!
5.0
Margaret C.
9 years ago
From my very first step into their shop to the completion of the work in my home, Kimi's Carpets Plus treated me like a ViP. I was impressed with their professionalism, but also their personal touch, friendliness and caring about their product, installation and customer satisfaction. I also love that it truly is a family business. I had the whole family in my house at once, doing carpet and linoleum!! They were great. If you want good personal service, I recommend Kimi and her clan!!
5.0
Margaret C.
9 years ago
From my very first step into their shop to the completion of the work in my home, Kimi's Carpets Plus treated me like a ViP. I was impressed with their professionalism, but also their personal touch, friendliness and caring about their product, installation and customer satisfaction. I also love that it truly is a family business. I had the whole family in my house at once, doing carpet and linoleum!! They were great. If you want good personal service, I recommend Kimi and her clan!!
5.0
Margaret C.
9 years ago
From my very first step into their shop to the completion of the work in my home, Kimi's Carpets Plus treated me like a ViP. I was impressed with their professionalism, but also their personal touch, friendliness and caring about their product, installation and customer satisfaction. I also love that it truly is a family business. I had the whole family in my house at once, doing carpet and linoleum!! They were great. If you want good personal service, I recommend Kimi and her clan!!
5.0
Margaret C.
9 years ago
From my very first step into their shop to the completion of the work in my home, Kimi's Carpets Plus treated me like a ViP. I was impressed with their professionalism, but also their personal touch, friendliness and caring about their product, installation and customer satisfaction. I also love that it truly is a family business. I had the whole family in my house at once, doing carpet and linoleum!! They were great. If you want good personal service, I recommend Kimi and her clan!!
5.0
Margaret C.
9 years ago
From my very first step into their shop to the completion of the work in my home, Kimi's Carpets Plus treated me like a ViP. I was impressed with their professionalism, but also their personal touch, friendliness and caring about their product, installation and customer satisfaction. I also love that it truly is a family business. I had the whole family in my house at once, doing carpet and linoleum!! They were great. If you want good personal service, I recommend Kimi and her clan!!
4.0
Margaret C.
9 years ago
From my very first step into their shop to the completion of the work in my home, Kimi's Carpets Plus treated me like a ViP. I was impressed with their professionalism, but also their personal touch, friendliness and caring about their product, installation and customer satisfaction. I also love that it truly is a family business. I had the whole family in my house at once, doing carpet and linoleum!! They were great. If you want good personal service, I recommend Kimi and her clan!! Was this review helpful? Yes No
5.0
Margaret C.
9 years ago
From my very first step into their shop to the completion of the work in my home, Kimi's Carpets Plus treated me like a ViP. I was impressed with their professionalism, but also their personal touch, friendliness and caring about their product, installation and customer satisfaction. I also love that it truly is a family business. I had the whole family in my house at once, doing carpet and linoleum!! They were great. If you want good personal service, I recommend Kimi and her clan!!
5.0
Margaret C.
9 years ago
From my very first step into their shop to the completion of the work in my home, Kimi's Carpets Plus treated me like a ViP. I was impressed with their professionalism, but also their personal touch, friendliness and caring about their product, installation and customer satisfaction. I also love that it truly is a family business. I had the whole family in my house at once, doing carpet and linoleum!! They were great. If you want good personal service, I recommend Kimi and her clan!!
5.0
Victoria S.
9 years ago
We used Kimi's Carpets Plus for our flooring renovations, and it was the best experience we ever had with having work done in our home. The installed Carpet, Vinyl Tile, and Hardwoods in our house. We got to meet their whole family and we just love them. Kimi was great to work with, helping us pick out my selections of flooring and the installation was flawless. Their prices were better than the other stores we shopped at. I would highly recommend Kimi's Carpets Plus for any flooring needs anyone might have.
5.0
Lori D.
9 years ago
They are an A+++ business to work with. Very helpful in every step of the process. From my indecisiveness of types of flooring and colors to the installation they were amazing to work with. I recommend them to everyone I know that is looking for flooring.
1.0
Rachel D.
9 years ago
So you guys claim to have the best customer service in the industry, well heres one for ya. I went into the fuquay varina store 1 week ago on a tuesday to inquire about some carpet for my man room. The lady working was very nice and said i can get carpet within a few days,( I was even going to pick it up and install it myself) she informed me that if I didnt mind seconds or imperfect carpet I could get a better grade of carpet for less money since it was going in my garage. I said that would be great i just needed it within a week, she took my phone number and name( Ed Disena ) and said it takes 20 or 30 minutes and she would call me with available carpets. I left the store and never got called back that day which was the whole day for I was there in the morning. So the next morning I called thinking maybe she lost my number and got there answering machine. I left a message with my name and number again and reminded them who I was. THEY NEVER EVEN CALLED ME BACK. A week later on monday I went back to the store and someone else was working in which I told her what happened and I was a little upset but thought I would give them a second chance. She informed me that the lady who was "helping" me wasnt there and would be back within the hour and she would give her my message and name and number again and have her call me ASAP. All day went by as well as all day today and STILL NO CALL BACK. I have never seen customer service like this before and hope I dont again. I went to another flooring store on south saunders street and walked out with my carpet in my truck within 45 minutes thats customer service. As for Kimis carpets I would not bye a door mat from you guys after this ordeal. I tried to call them again today to speak with the owner Michael Quinn or the sales mgr Chris I think is his name and got the same answering service, both calls were made around noon and nobody ever even answers the phone. This Is the first bad review I have ever written about anybody and hopefully the last.
5.0
Melissa M.
9 years ago
When decided to get my floors, I got three quotes. Two of the companies were contractors who quoted me $1500 HIGHER than the quote from Kimi. When she came to my house - after work to accommodate me - it was like a family member had walked into my home and she immediately set me at ease. She gave me all of my options and did not pressure me in the least. I knew when she left that I would be calling her again. I did additional research, and called her the next day. My floors were installed in 2 days...finished on 12/23/14 (!!) and she kept me up to date with all that was going on while they were working. I have been more than pleased with the results. The workmanship was excellent - when they left you could not tell they had been there at all! There were no hidden costs and everything was just as she said it would be! I will use them to replace my upstairs carpet later this spring!If you are considering new flooring, give them a call. They are professional and genuinely great people! And my floors are beautiful!!
5.0
L M.
9 years ago
Kimi's Carpet installed Armstrong tiles in our kitchen, breakfast nook, hallway, and powder room. Not only was the estimate a super deal compared to another outfit selling identical flooring, it was very professionally installed with attention to detail such as centering the tiles in the hallway, perfectly level tiling with even spacing, clean cuts under door moldings, and cleanly grouted. It has completely renewed and brightened our downstairs. This is a family run business - friendly, professional, and take pride in doing it right.
5.0
Rachel G.
9 years ago
The whole team was great from start to finish. We got a fair estimate, great floor choices, and the Kimi's team was able to get our entire house done in a timely fashion. We LOVE our floors and would definitely use Kimi's Carpets again for any future projects.
5.0
Patricia W.
9 years ago
The guy that stretched our carpet showed up on time and did a fantastic job. I highly recommend this company.Thanks,Pat Wright
1.0
Patricia T.
9 years ago
sorry sorry sorry, no professionalism. wonderful until something is not right with the job done. It took from Nov to Mar to get my tile flooring corrected. Many calls gone unanswered, poor service even with their on tile rep who came out to evaluate. our home security system wiring cut during the process of putting down tile, denial from Kim and husband. Finally sent a subcontractors to redo floor, never called to see if we were pleased, never address cutting security wire, matter-of-fact never called again. So we are stuck with a bill replacing parts of our security system. So don't be fooled by that kind face. good riddance.
Anonymous
9 years ago
Thank you for your review, as each one helps us. It also helps clients understand the floor process a little better, even these. It points out the fact that sometimes things just are not perfect, Companies are not perfect, materials are …Thank you for your review, as each one helps us. It also helps clients understand the floor process a little better, even these. It points out the fact that sometimes things just are not perfect, Companies are not perfect, materials are not perfect and even clients are not perfect.In your review you stated that it took a vast amount of time for a rep from the manufacturer to come and view your floor, a step that could have been skipped, had your husband not argued with us for 45 minutes AFTER, we offered him a new floor. We had not questioned that there was a problem, and were willing to fix it immediately, however your husband refused the new floor and we were forced to wait for the manufactures rep to be in the area to look at your floor. We understand your frustration with that, however as stated to you previously, by me and the manufacturer I can not set their schedule.Your repair was scheduled, and your floor fixed. We did in fact return your calls and call after the repair to see if all was well and our calls remained un-answered.As for your alarm, Your husband showed us all the wires to the alarm, each time he pointed it out the wire was fully intact. I am unsure if you were attempting to have us fix a problem that was there before, however we can not fix what it obviously not broken.Finally, we understand that you were frustrated, however personal attacks on us personally are uncalled for.More
5.0
Mary B.
9 years ago
From the moment I walked into the Showroom to the moment I stood in my home admiring my new floors, Kimi Quinn and Family were patient, kind, knowledgeable, professional and provided the best customer service one could ask for. Not only will I use their services again, I will recommend them to my clients, friends and family. Kimi's Carpets Plus is top notch.
5.0
Melissa W.
9 years ago
Kimi's Carpet did a fantastic job. Kimi was very pleasant to deal with and the crew was fantastic. They showed up early and worked late on the day we closed on our new home to get the job done. I could NOT be happier with the carpet. Thank you so much.
5.0
Andy J.
9 years ago
I'm very pleased with the carpeting and flooring installed in my new office building for my Nationwide Insurance Agency. They've done work for me at both of my office locations. They stand behind their work. Andy Jones Agency- Nationwide Insurance. Durham, NC
1.0
Daria B.
9 years ago
5.0
Evelyn I.
9 years ago
5.0
Jennifer H.
9 years ago
I just moved here and bought a condo, needing flooring fast! Kimi was on it! Customer service was above and beyond! Pricing was the best too! I checked prices at big box stores and another local business. I call Kimi's because of other reviews and recommended on Angie's list. Great experience with Kimi's.
5.0
Melissa M.
9 years ago
5.0
Janis F.
9 years ago
1.0
Nina R.
10 years ago
5.0
Victoria S.
10 years ago
Very family oriented! Family owned business and they REALLY CARE about their customers! Love Kim and Mike!
Kimi's P.
10 years ago
thank you we try very hard
5.0
Lady N.
10 years ago
1.0
Chris V.
10 years ago
Remodeling a house I just bought and the only thing I do not do is carpets (8 years in residential construction). Called them to do a simple repair that cost me 200$. Long story short they cut away to much carpet and flubbed the repair. Told me they would come back and make the fix and took payment. Scheduled a week ahead for them to come, they did not show and they did not call to let me know this. Called and they apologized and said they would come out the following week. Did not show. After I called for the third time, they said there was no way to actually fix it other than put a threshold over the repair which is why I called them in the first place because I thought professional carpet layers could handle a simple repair. DO NOT USE THESE PEOPLE FOR REPAIR WORK.
5.0
Mike R.
10 years ago
I have had bad experiences in the past with having new flooring in my house, so I was concerned about finding the right flooring store. I have to say I was completely impressed with the job Kimi's Carpet Plus did for me. Not only was it the best flooring job I ever had but the price was great also. I am hard to please, so If they can please me, they can please anyone. Thank you Kimi.
5.0
Saira R.
10 years ago
We got our flooring installed by Kimi's Carpet Plus. Excellent customer service with extremely dedicated and hard working team. Frank and Mike Quin installed our flooring and they did an outstanding job on our flooring. This is the second time we have used them for flooring. We are very happy with their products and services and will definitely use them again…
5.0
Brett J.
10 years ago
Great company, great people. A granite installer had not shut off water properly in a house I was selling & it flooded, ruining the existing floors. I experienced fantastic service from the moment I first called Kimi's. They responded very quickly & provided me with an immediate, very competitive quote. They understood I had a deadline to meet for an open home and worked very hard to complete the job in time - going beyond what I believe many companies might have by working late and making sure they fulfilled their promise. They were friendly, responsive and the workmanship was flawless.
5.0
Julie D.
10 years ago
1.0
Kerrick W.
10 years ago
5.0
Bryan W.
11 years ago
I was looking for a local business to purchase carpet from and install it into a rental unit we own. I wanted to make sure I had someone I could talk to if anything went wrong as it often does with home improvement. I was referred to some places by friends and got several quotes. Mike and Kimi where extremely helpful and accommodating. They showed me a few options in the price range I was searching. After choosing one they called me back when a different brand went on sale and was a better deal. The installation was timely (I was in a hurry) and the job was first class. I found no flaws even though I was looking in lower price ranges and rushed the job. I received follow up calls after to ensure I was satisfied, and only then was my final payment taken. Great service, Great family business.
5.0
Lauren L.
13 years ago